SophosReviews of sophos.com

I know the episode I will describe is hard to believe but I wrote a trouble ticket with Sophos on November 12th (Today is December 3). We have workstations that can't connect to the network or whose download speeds are extremely slow. I received an email asking me questions about the issues on the 13th from a technician. I immediately responded with answers. Then, I didn't hear again until the 19th. I responded again but didn't hear until the 25th. Now it is total silence. We have about a quarter of our employees using cell hotspots just to survive. I told our CEO that we are going to have to hire an outside Sophos engineer because clearly Sophos does not support their products (as evidenced by the reviews here). We have also put in place a plan to phase out all of our Sophos equipment and software over the next year. Our four businesses can't survive in a Sophos environment with virtually zero tech support.

The Support is incredible worse. There is actual a bug in the IPv6 prefix handling. Then some indian support people calling me that understand nothing... and didn't read the ticket. That happend 2 times. Then i got an supporter from the UK but i have to show the same problem over and over for month now.

I will never use them again. Their tech support is not good. Just don't bother using these guys.

Terrible customer service, rang 3 times said they were transferring me each time line goes silent then cuts off.

Slowed my mac down and now I can't get rid of it. I've followed all the uninstall advice - from mac sites and Sophos - and some parts are still remaining. Since I deleted Sophos I can't empty my trash can either. Very invasive.. Don't use!

I receive their training videos that are super patriarchal and cheesy

Thanks to Bing, I found out that Sophos had attempted to upload the following file onto a friend's web site: 171E92C18EEE40A29D1749C505091DFC_SOPHOS_WARN_PROCEEDED_FLAG I reported this to them and they promised an explanation but I have not received anything. That is illegal hacking. Do you really want to deal with a company that is involved in hacking?

Siamo un'Azienda di telecomunicazioni Internazionale ed avremmo voluto accedere ad una partnership collaborativa con SOPHOS ITALIA per poter rivendere i servizi security ai nostri clienti in Italia ed Europa. In oltre un mese di email e telefonate fatte a SOPHOS ITALIA non siamo riusciti ad attivare la partnership, o evidentemente a SOPHOS ITALIA non interessava più di tanto. Abbiamo compilato form su form ma nulla! Abbiamo pensato quindi di "VIRARE" su una partnership con un nome forse maggiormente conosciuto di sophos, ovvero KASPERSKY. In un paio d'ore dalla richiesta, KASPERSKY ha attivato la partnership ed abbiamo iniziato a proporre i servizi security alla clientela. SOPHOS ITALIA pessimo servizio, nella sede di ROMA non rispondono al telefono, nella sede di MILANO "prendono nota" ma poi non avvengono contatti. Se noi facessimo business in questo modo certamente non saremo dove siamo. Meditate.