SophosReviews of sophos.com

my job uses sophos for my remote security, absolutely atrocious. itll slow down your computer so much, not to mention the amount of apps it opens every day and keeps running in the background, i have 8 sophos apps running taking up 90% of my memory according to task manager. i really hate this software a lot lol

Created an account, email address was verified, but I could not login. Password has been reset several times, no result. Sent an email to Support, no answer. Chatting is impossible, because you need to login first. Finding an answer on the website is not possible, because you have to login. Assistance by phone directs you to a support.home.sophos.com, where you have to login to find answers. I give up and find another company that cares about new customers.

This product has suddenly just appeared on my pc, and I can't get it off. It is using up all of my CPU and memory when I'm just on my desktop with no apps open. I've tried every conceivable method to get this programme of my pc but can't, why? because it all boils down to a simple but questionable feature called tamper protection that requires a password to get it to uninstall of your PC (I have seen many reviews where it doesn't even fully uninstall from the pc). I don't have that password and have never received one. Their customer support is almost non-existent, and I have to use online forums to try and resolve my issue. Nothing has worked so I have 2 options now. 1) Learn coding to try and get it off that way or 2) Factory reset my entire pc just so I can get that ridiculous programme off (if that even works) Sophos is built like and acts like malware using up all my CPU and memory whilst being virtually impossible to uninstall. If you really need antimalware software, then invest in other companies like Norton or Mcafee that I've used in the past with no problems. (Sophos magically appeared on my computer as soon as my Norton subscription ran out so when I was unprotected)

I thought Sophos Home was supposed to take care of security for me. The system told me I had this - Coinhive JavaScript cryptocoin miner Then I went to "read more" and there was something that could be dowloaded "to clean up viruses that my software has missed"! Some advert for Sophos! Then I read this "Recovery Instructions: Cleanup for this potentially unwanted application (PUA) is available with Sophos Anti-Virus for Windows 2000/XP/2003, version 6.0. Please follow the instructions for removing applications." Which led me to a load of technical stuff I don't understand (remember I am a Home user). I went to the help facility and the person there told me to talk to tech support. Useless. Tech support gave me more advanced techy reading to do. Then gave me a US (I am in Spain) phone number for help. My question is that I thought I had bought Sophos so that it would clean threats up for me. Maybe that was in the old days. I am now looking for a new anti virus provider that can look after me as my degree is in physics and not computer science!

Once a year Sophos would tell me I needed to pay for service; the last time was in January. but when I started having problems last week I called and was told that my protection was outdated and that Infinite Solutions and something called Bro would be put on. And they were. But then lots of problems ensued and someone took control of my computer--it was hacked. Apparently I was NOT talking to Sophos and di not know this. I asked the local store to take everything off. I called the number but was put off about a partial refund and have never received one. A warning: I do not know if I was cheated by Sophos or if I was scammed by "Steve McCoy" at 650-282-3580, ext 121, though I last dealt with " Mr. Stanley," the "supervisor" at 650-233-3418. I also spoke with "Melvin Carter" and "David Wayne, with Infinite Solutions, at 1-878-999-8893. Don't know if Sophos does outsource: either way I am out money. For some reason these south Asian outsourced companies think Americans can not retain south Asian names so the individuals are sporting these improbable names. The real Sophos can't explain any of this and so far has refused to refund my partial payment for the annual antivirus scan.

Nothing but pain. I am running a MacBook Pro with OS 12.4 and VPN. Had issues installing and uninstalling - blocked my VPN even after uninstall. Customer service is poor, the chatbot is useless. Email support is slow and not able to live chat or call for support. Worse purchase.

Paid for premium for multiple devices. Got nothing. Whatever they send comes from some 3rd party you can never find again. Horrible customer service as everyone has said, and they take responsibility for nothing.

For several years I have had a Sophos firewall in my business, it wasn't cheap to install. Each year, you need to buy a new licence to keep it working but Sophos will not actually sell you this, it's beneath them to deal with their customers and you must go to a 'reseller' who adds a significant mark up. Not only do they not deal with you, now you can't even contact them because the link to contact them in their reminder email sends you to a non-existant mail box. Having been reminded that I needed a new licence, I approached a reseller only to be told that the product is now deemed to be out of date and I will need to replace the whole thing but wait, because of chip shortages I can't do that at the moment. So Sophos are leaving us high and dry at the end of this month with no protection because the won't renew our licence or provide anything new because they can't. Needless to say, they have just lost a long standing customer.