Soothing CompanyReviews of soothingcompany.com

I had terrible experience with this company, I bought a big joe bean bag which was utterly overpriced, too small even for a four year old and when I attempted to return I had to pay $30 for shipping it back plus I was charged 15% restocking fee and another $30 to cover their original shipping costs!! essentially this ended up costing me $70 for nothing... Complete disaster, will never order from them again.. Same bag chair on amazon twice the size is only $45 with free shipping and reasonable return shipping. This company should do a better job negotiating with shipping companies and do better job at customer service. The 15% restocking fee is ridiculous especially in cases like this as the chair was brand new! not used at all! there is absolutely nothing to restock..

A LITTLE DISAPOINTED WITH THE PRODUCT. IT LOOKS OK BUT I SURPRISED THAT I HAD TO PUT IT TOGETHER. SOME OF THE DIRECTIONS WERE NOT VERY CLEAR AND DIFFICULT TO GET IN TO ATTACH THE FIREPLACE TO THE WOOD IN THE BACK.

I am an avid online purchaser. Often I will order a mid range priced product initially to see how the quality fairs prior to making any large purchase, in this case I ordered a table top "fireplace" as a gift. I made the mistake of sending the gift direct to the recipient. The overall quality of the product was cheap. The saudering of the rivets was not tidy. The rivets were around the metal cylinder or base not attached. The overall esthetics was disappointing. The price point was too high for the quality of the item. The edges of the glass cylinder were rough and a safety concern to display around unattended children. Therefore the product has never been used. A phone call to customer service lead nowhere, basically that their product quality met their expectation. Unfortunately for The Soothing Company, the customer service agent making the decision to dismiss a customer who spent $200 missed a potentially valuable client. This past year we added landscaping, an outdoor kitchen, pizza oven and firepit of which we ordered more than $75000 of online pieces. Many items we purchased are carried by this company who could have supplied them had we been satisfied with our first purchase. Additionally we live in a new development of homeowners all doing renovations and or building new homes. All of our neighbours get ideas from each other and share their suppliers for ease of purchasing which is an exponential loss to a supplier like The Soothing Company that did not deliver and therefore would not be recommended.

The contractor that installed the waterfall was really impressed when he saw the stone. This waterfall gave my Spa the relaxing feeling & elegant look I was looking for my clients. I'm really thinking about buying one for my home.

One of the worst experiences I have ever encountered. Item was not as advertised. Owner refused to offer any satisfaction. Filed complaints with all consumer agencies in Vancouver, WA area. BUYER BEWARE!!!

I purchased a scalloped fountain to commemorate my wife's passing and it is a fitting memorial to her. Soothing was great to do business with and delivered a quality product as well as ongoing support

I ordered an aquarium for my office that is also a coffee table. It has been a great conversation piece, and looks beautiful. A few weeks after I got the aquarium, I had a question about the sides of the tank bowing slightly. I called the soothing company, and they were very helpful. They even called the manufacturer to make sure the bowing was natural and normal. I would definitely recommend this company and their products!

you have to buy one this is the best thing i got makes my living nice everyone loves it