soona.coReviews of soona.co

Sharing our recent experience with Soona’s new creator platform and creator support. Screenshot attached for context so others can make their own assessment. After approximately 46 hours without a response, we were warned that our account could be "paused". Creators considering the platform can draw their own conclusions. Happy to share full unaltered transcript if requested regardign Lauren Schneck and her chosen method. We will not participate in a working relationship where threats against our account are used as a tool, tactic, or leverage to compel a response.. TP currently does not allow screen grabs or copy paste of transcripts in full in this format.

We had an extremely disappointing and frustrating experience with both the platform and the team. 1. The props we specifically requested were ignored, and different props were chosen without our approval. 2. The groceries and ingredients we asked for were not used, even though they were purchased. 3. The team was disorganized and poorly coordinated. Team members did not communicate with one another, and we had to step in and ask them to coordinate. 4. We paid for a stylist, but it is unclear what role they played or what value they provided. 5. There is essentially no customer support. There is no live chat or phone support, and emails are not answered until the following day. 6. Our shoot date was pushed back and then mishandled, forcing us to look for a different agency or photographer. This unnecessarily delayed our entire project. 7. The website is unintuitive and difficult to navigate. It’s unclear what to expect, how to communicate with the team, or how the process works. There is no direct line of communication, only a generic support email that goes unanswered, and phone numbers that lead nowhere. After raising these issues, they refused to issue a refund despite failing to follow instructions or deliver what was promised. They even asked us to pay for another stylist to redo the shoot, even though the mistakes were entirely on their end. Overall, I would strongly recommend avoiding this service and working with a local photographer instead. The image quality was only average, and we didn’t end up purchasing any photos because they weren’t usable. The experience was not worth the stress or frustration. Once they take your payment, support disappears, and customer concerns are ignored.

I reached out to Soona regarding a simple photo shoot for my Amazon listing. I heard back from them immediately! I was on the phone with an account executive within minutes to schedule a meeting. That was easy, the rest was COMPLETELY DOWNHILL! Two very critical things that were discussed on the call were not completed. I have tried reaching out to her twice with NO response, I have tried reaching out to Soona with their text line, nothing! Soona appears to fall into the category of....we got your money, and now we will disappear. Don't fall for this bs.

BEWARE OF USING SOONA This company’s ordering process is extremely misleading. I paid nearly $1,000 for what was presented as a 16–25 photo package with a human and dog model. I hand-delivered my product to their studio, confirmed details in person, and spent 3 hours attending the shoot online (which they cut short when the dog didn’t cooperate). When it came time to select photos, I was shocked to learn that Soona charges $39 per photo in addition to the $1,000 already paid. The checkout flow strongly suggested that the 16–25 photos were included, which is why I agreed to the price. I emailed customer service several times to resolve this. The only thing they offered was one photo. The entire experience was misleading, frustrating, and unprofessional. Save yourself the stress, there are far more transparent and reliable companies out there.

UPDATE: So Soona has responded and I am not surprised to see them attempt to flip the script to suit their incredibly false narrative. I sat during that joke of a photo shoot and was very direct regarding my utter and total dissatisfaction, not mincing words when I expressed how utterly disappointed I was with the quality of the photos they were sending me as the shoot progressed. I told them the food stylist was terrible, the photo quality was terrible and the entire experience was such a gross let down. For them to now attempt to cast a negative light on me should tell you something about how this outfit operates. I will continue to tell my story to save others the same experience and they can continue to lie about what took place all they want. I am still reeling from what turned out to be an absolutely horrific experience with this company that I am convinced is able to bury a lot of their negative reviews. I believed their hype after seeing all their ads about how amazing they are only to find that they have absolutely NO clue about how to conduct professional photoshoots. I sent in 8 boxes of props, paid for hundreds of dollars of food, a stylist and spent a considerable amount of time curating every single detail. I could not believe the quality of the food styling and pictures they were sending me as the shoot took place. I am not exaggerating when I say a ten year old could have done a better job with the food styling. Every picture was a joke, I was literaly in tears. All my hard work and time leading up to this shoot was all a waste. At the end of the shoot, there were two pictures that were "usable" and they weren't even that great. They refunded me for the food and the stylist however, they made me pay for the only two pictures that came from this miserable experience and those were WAY overpriced. This is company that lies to the public. They are incompetent at best and I regret every having had to deal with them.

I tried this service based on the convenient model but ultimately what mattered to me was the quality of the photos and unfortunately they were terrible. The lighting was completely off and they didn't look any better than my iPhone photos. Then when the photos went to editing, they brightened them but gave them a reddish or orange tone that was not the color of the items I sent. Ultimately it was a waste of time and money for me. They definitely aren't very good a the photography part. Also, their policies aren't very customer friendly. I provided my availability for the shoot in advance and they sent me an appointment 100% outside the available windows. When I tried to change it, even though they already knew I was not available during that time, they told me I could only change the appointment once (even though it was many days away), otherwise they would charge me. I definitely won't be using this service ever again and I don't recommend it.

I recently had a highly disappointing experience with Soona that has left me frustrated and regretful for ever considering their services. I paid for a service I didn't end up using, and when I reached out to request a refund the very next day, I was met with a flat-out refusal by their customer service team. It's incredibly disheartening to encounter a company that seems so willing to take your money but shows a complete lack of empathy and flexibility when it comes to customer satisfaction. The fact that I had a change of heart shortly after making the purchase should be reason enough for a refund, especially when the service hadn't even been utilized. What's even more frustrating is that I had heard positive things about Soona before, which is why I decided to give them a chance in the first place. However, this experience has tarnished any positive image I had of them. A company's true values and commitment to customer service are truly tested when a situation like this arises, and unfortunately, Soona has failed miserably in this regard. I strongly advise potential customers to think twice before engaging with Soona's services. If this is how they treat their customers when an issue arises, I can't imagine how they handle more significant concerns. As a consumer, I believe in supporting companies that prioritize their customers' satisfaction and work to resolve issues amicably. Regrettably, Soona falls far short of this standard. In conclusion, my interaction with Soona has been nothing short of disappointing and frustrating. Their refusal to issue a refund for a service I didn't use speaks volumes about their lack of customer-centricity and their willingness to prioritize profit over customer satisfaction. I will certainly not be recommending Soona to anyone, and I hope this review serves as a cautionary tale for others considering their services.