SoofancyReviews of soofancy.com

Customer service

Appalling company - AVOID. Shoes not as advertised and returns process really difficult. She was asked to send photos of the unworn shoes before they would issue a return address, then claimed the photos weren't in the right format. My mother is 84 and doesn't have a smartphone, so this proved very difficult. The deadline forcreturns was then apparently missed, even though she'd been in touch since two weeks after receiving the shoes. DISGRACE OF A COMPANY 😡

They take pictures of good quality shoes and describe them as orthopedic with a great mission statement. You will receive the worst plastic flat shoes you can imagine. And they are not cheep. They come from China (what to me wouldn't be a problem. I suppose there are people using good shoes in China). They say they would not pay returns and that the value of shipping will be discounted from the return. It is a total scam. DO NOT BUY PRODUCTS FROM THIS COMPANY. I wish I could put the picture of the shoes I received so you can compare.

Ordered 4 pairs of Orthopaedic shoes. Panicked when PayPal showed Chinese company. Thought they were a Polish company. Tried to cancel order within 1 hour of placing the order- sent emails to gerankk and soofancy - PayPal have put money on hold and raised a dispute case. I told PayPal I wanted to cancel immediately. I have to wait 10 days for the so called Orthopaedic shoe company gerankk to respond. Fingers crossed PayPal do not let the money transfer. DO NOT ORDER SHOES FROM HERE.

Advertised as Gerankk. These are cheap quality and not orthopaedic shoes - take ages to arrive and “free returns” is a nightmare process. Don’t bother - I wish I hadn’t

Bought orthopedic trainers. What I received was a counterfeit to what was being advertised on their site. The site is Gerankk but the emails they send you are from Soofancy.com. If you try to email on Gerankk you can't. Nothing orthopaedic abut the trainers no support or cushioning. Just cheap tack and poorly made, poor imitation and quality. i paid through PAYPAL. I have made a dispute through PAYPAL resolution but have to wait.

I ordered an anti anxiety dog bed in February 2022. Never got it, although I received notice that it had been shipped. I thought “supply chain” issues may have caused delays. My PayPal account was charged. I sent numerous messages to “customer support” but NEVER RECEIVED THE PRODUCT. It is now August of 2022. Last I heard from them, they didn’t have a record of my order. I WOULD NEVER ORDER ANYTHING FROM SOOFANCY AGAIN. HUGE MISTAKE!! Beware!!! Chinese company. BIG RIP OFF!!!

Wow that is so bad for this company..all the reviews…I didn’t receive my order either.. They just rob you off