Sam F.
Couple hurdles but love it once it came together!
This is tough because we love the finished product. But getting there was tough. We ordered our pergola directly from the company. They advertised 3-5 days shipping. It took over two weeks to get our pergola. The instructions are not very descriptive and can be tough to follow. There is a video to watch and that helps a bit. We did run into trouble when we installed the ceiling parts and installed the crank and the crank wouldn’t move the ceiling tiles. We called customer service and they were not able to help us after several hours. We ended up figuring it out ourselves. There’s a trick with the crank installation that the instructions don’t make clear. After installing the crank, you have to use a wrench to tighten the black plastic knob as tight as possible or the crank won’t catch the gear to move the rope. Then we installed the LED lights and one of the lights came with the circuitry reversed, which kept causing a short. We had to open the LED housing and reverse the strip. Then it worked. Now that it’s all together, we love it. There were some challenges. But now that it’s up and working, we are really enjoying it.