Sonic DentalReviews of sonicdental.co

I bought a Sonic Spa to clean my mouthguard. The device was useless and made absolutely no difference to the mouthguard as the product description suggested. I sought a refund under the 100 day guarantee but was repeatedly ignored by customer service. I approached them by various different means - email, Facebook, Instagram but received no response. I continued to try and contact them for three months and still never heard back from them. Very poor service and product. Not impressed

The unit is fitted with a 3 pin plug and not a 2 pin so it can’t be used in the bathroom. I contacted customer service and they are unable to supply a 2 pin plug so I requested a refund as the unit has not been used. Unfortunately the 100 day refund is a farce as it only stands if the box is unopened and the cellophane wrapper is intact. There is no information on the website about the type of plugs, customer service said it is my fault for having the ‘wrong’ plugs in my bathroom! Really disappointing service.

I tried to return the dental spa as an unwanted Christmas gift. Between the 28th November and the 28th March I wrote countless emails, most ignored. The excuses were that they were busy, couldn’t print returns labels and finally when they gave me a Swindon address I was able to return the item. Radio silence followed regarding my refund and postage refund. I sent formal letters in an effort to resolve the problem. No response. On some good advice I contacted my bank and they will be disputing this with Sonic Dental’s bank. Trading standards have been informed of this issue via CAB.

DO NOT THROW YOUR MONEY AWAY! I have spent months emailing this company (13 emails to date), they DO NOT comply with their return policy, and even though the product was returned to them 8 weeks ago, and I have email documentation that they will process my return, i have not received my refund and they are not responding to my emails.

Product purchased January 16 Received February 15 Did not clean as described. Asked for refund February 20. My emails were ignored, I was blocked on their social media -Instagram and Facebook. Only after I left a negative review here did I hear back from them. I was told the refund was done March 1. March 21, still no refund, and after a few more emails to them, I finally received a formal confirmation email stating a refund was issued. I feel I had to put in significantly too much work to get a simple refund for a product that does not do what it says.

Ordered 15th February 2024 and still not received item as of 14th March. Last email was 26th Feb promising delivery would be soon and still nothing, 4 emails sent between 5th and 13th with no reply at all, these are scammers please avoid. IN REPLY TO YOUR RESPONSE you are lying as you still haven’t emailed me and my bank is now investigating you.

Order placed 15th February and still not received. Two emails sent requesting an update and promised stock would be received last weekend and my order would be a priority. Still no update and order not despatched. UPDATE Order finally received 20th March, over a month after ordering and following several chasing emails. The product certainly does what it says on the tin and I received extra cleaning tablets due to the inconvenience. Unfortunately I did not get an email advising of the delays until I queried my order. I have since had a number of emails asking me to remove my negative review which I note other UK reviewers have also received. This reflects the 1 star rating. I won’t be ordering again from this company.

Still waiting for a refund. I purchased one of the aligner cleaner pods at the end of January which never arrived due to lack of stock. It was agreed on the 22nd February that my order would be cancelled and a full refund processed back to the payment method used. It has now been 11 working days and still I have not received a refund. Sonic dental have ignored the 3 emails I have sent asking for proof that the refund has been processed as understandably I am concerned. I'm hoping this review will generate a response from Sonic Dental and the refund dealt with asap. UPDATE 8th March 2024 - This review did prompt a response from Sonic Dental asking me to take down my review and to tell me that my refund has been processed, however now 12 working days since it was agreed my order would be cancelled and a refund would be issued I still have not received it. Sonic Dentals refund policy clearly states a refund will be received within 10 working days. All Sonic Dental keep saying is it has been issued which I'm now finding hard to believe. At no point have they apologised or even offered to look into the matter! UPDATE 13th March 2024 - I was hoping to update this review to say I finally had got my refund however that is not the case. Yesterday it showed as pending on my account, so I checked first thing this morning that the funds had cleared, however the pending transaction had disappeared and the money still not refunded. I have to say the response from Sonic Dental on this matter has been disgraceful and caused me great distress. They just keep saying over and over again that the refund has been processed. If it has then why has the money not been credited to my account? They refuse to answer the question as to why if my order was cancelled and a refund agreed on the 22nd February did they not process it until the 1st March and that was only after I emailed them asking when I would be receiving the funds. After updating my review on here on Friday 8th March Sonic Dental told me that "they reserve the right to take any legal action we deem necessary to protect the goodwill of the brand." Just to be clear that is quoted word for word from the email I received from Sonic Dental. All I want is my money back. I have now ceased communication with Sonic Dental and will obtain my refund through my credit card provider. I am just thankful that I paid for this order using my credit card.