Sonic DentalReviews of sonicdental.co

Response from Sonic DentalJan 18, 2026

Hi Jenny, Thanks for taking the time to share this - I really appreciate you raising it. The ad you’re referring to was originally part of our Black Friday campaign. You can usually tell from the ad name itself, which includes “Black Friday.” Unfortunately, old ads and pages can continue to appear online long after a promotion has ended, as content is cached and shared across different platforms. That said, the ad itself referred to up to 40% off across the website, not necessarily 40% off every single product. We still have products discounted by 40% or more, so the message of the ad is still accurate at a site-wide level – just not always on every item at the same time. The price shown on our website is always our live, current offer, and we don’t change it after checkout or hide fees. We also work very hard to keep our pricing the most competitive on the market for this type of product – our Sonic Pro is the best-selling ultrasonic + UV-C cleaner in the world, and we constantly benchmark against competitors to make sure our pricing stays fair. When you contacted us, our team tried to help by offering additional discounts where possible, even though the original Black Friday promotion had already ended. I’m sorry that this still felt disappointing, as that was never our intention. We always want customers to feel treated fairly, and your feedback genuinely helps us improve how we handle old ads and promotions online. Thanks again for flagging it, and I hope we get the chance to serve you in the future. Thanks

Response from Sonic DentalJan 6, 2026

Hi Miriam - I am sorry to see you have not had a good experience with us. Your order was attempted for delivery yesterday - despite that, the customer support team has already processed your refund when you first reached out to us on the 1st January. Thanks

Response from Sonic DentalDec 16, 2025

Hi Ruth — I’m really sorry for the frustration this has caused, and I appreciate you taking the time to leave feedback. I’ve checked with our customer support team and can see that they emailed you in November to request the delivery address for the replacement device. We received your reply with the address today, so thank you for sending that over — this was the final detail we needed to proceed. We’ll now arrange the replacement to be sent out as quickly as possible. If you have any questions in the meantime, our team is always happy to help. Apologies again, Ruth - we did find your address but as you had not replied in the thread with Grace it was taken and closed by our AI support system so we never saw the address. As you can probably see from our reviews, we deal with customer issues rapidly and this is a genuine oversight. I understand Grace is in/will be in contact with you soon. Thanks

Response from Sonic DentalJul 22, 2025

Hi Chantel We're genuinely sorry to hear about your experience — it’s clearly not what we aim for, and we fully understand your frustration. We take all feedback seriously and have looked into this carefully. While rare, it’s clear you've had an unusually unlucky run with multiple devices, which is incredibly disappointing — especially considering our overall low failure rate and the care we take in quality control (we test each and every device before it leaves our warehouse). We're currently reviewing your case internally to ensure everything has been handled properly from our end. Regarding the cleaning tablets — if you were promised them and they didn’t arrive, that’s on us and we apologize. We would have happily sent another pack. As for the refund, if it hasn’t already been processed, our team will ensure that’s actioned immediately. Just to clarify on your final points: we would never block genuine reviews but if comments include profanity or breach our social media policy we may remove them. We absolutely do not offer incentives in exchange for review removal — we simply offered a goodwill gesture in light of your experience. We completely respect your decision to decline. We're sorry this has been your experience. It’s not reflective of the service most customers receive or the high standards we hold ourselves to — but we will take this as an opportunity to do better. Thanks

Response from Sonic DentalJul 14, 2025

Spam review currently under investigation by Trustpilot