SonderMindReviews of sondermind.com

I have reached out to Sondermind about a billing concern 8 times !!! Not to mention how many times I tried calling a non existent line and getting hung up on due to being charged full prices for sessions that didn’t even last 20 minutes and no response !! When I don’t reply to the same email and put in a new complaint through the portal, I get the same auto response asking the same questions I have already answered and then back to ignoring me. This is absolutely unprofessional and unacceptable. Love my therapist but will unfortunately be leaving due to this.

My insurance hasn’t been billed at all. I’m having to pay full price even with having united healthcare and I need to know why and get a reimbursement for what I wasn’t supposed pay out of pocket. I love my therapist tho.

I believe when there is a legitimate reason an appointment was missed and wasn't cancelled within the 24hrs that's required. That they shouldn't be charged the$85 fee. Especially when the insurance was charged $250, for an appointment that never even happened. There are some people out there, that has mental health issues with timing, and scheduling. And to charge someone due to their disability isn't fair. Their should be reconsiderations to consider.

I attended 3 sessions with a therapist and even though I have added my EAP 2 separate times my card was still charged for one of the sessions . Now I am being told it can take 15 days for it to process and up to 60 days to process by insurance . How can someone wait weeks if they need help . Sondermind I need assurances future appointments will be billed to my eap and not to my credit card!

My therapist is amazing but the problem is with billing. At first there wasn’t a problem however now I’m getting billed for things up to 18 months ago despite them always having access to my insurance info. I know that there was a problem with billing a couple of months ago, but 18 months?! On top of everything I have going on, now I have to go back and check charges that have already been made and compare them with old insurance billing notices. I’m extremely frustrated.

1. You never connected me to my therapist or provided me the correct paperwork. She finally did it in her own. 2. I called for assistance because it seems like you were charging me fully without my insurance but I have not heard back from you to see if received the query or fixed it. 3. The delay could be potentially harmful to clients for treatment if questions on payment are delayed 4. I really like my therapist and love her assistance so far and would appreciate if you could resolve my issue

Sondermind has affordable sessions with, in my experience, decent professionals. The business operates on hidden fees, which are not made known to you during your signing onto Sonder and making appointments. I was billed 15 dollars for my first appointment, and thought that was the appointment cost. But actually, they just made the extra 85 dollars bill much later, and were actually charging me more more in random fees above what the cost of the sessions were. By the time I noticed, I was hundreds of dollars lost to this service, which was broadcasted as 15 dollars. This is dishonest practice, and they have lost a customer. I do now see why it is "cheap" at first glance. It isn't cheap.

My therapist was great. Saw my psychiatrist a few times. Was not told she wasn't in network and they took over $300 out of my bank without billing me first. You can't find a phone number for them and they also closed my account without any warning. I would NOT recommend them.