SonderMindReviews of sondermind.com

I was 10 minutes late for a session. I logged in for the session. The therapist replied that the session was at 10:30. I would need to reschedule. I received a bill for $85. Ok, I know I messed up. Here is my problem. I am a human being and I make mistakes. I understand this also takes away from the other person's time and income. Had the therapist answered my login to the session and spoken with me, I would have no problem with this. But she did not. She messaged me. And charged me. Which I'm going to bet is the company's policy. When I contacted customer service, they "have no record of my login. Which is a complete lie. Do not use this service. It is set up for profit, not to help people.

My A/A male patient informed me that during his search for a Sondermind Therapist, he was initially given a list of 8 Caucasian Therapists. He then requested to be matched with an A/A female therapist at which time he was given another list with all A/A female therapists. Where is the diversity? Why aren't the A/A therapists being marketed along with their counterparts? This is very concerning and troubling to me. I am deeply disappointed in Sondermind's way of meeting the cultural and diverse needs of the patients in need of cultural diversity.

If i had an appointment today I was not aware of it... I just got approved to use the service today. I guess I was scheduled and never told, but im being asked to review my experience with my provider... so here it is since I didnt see one. Im not sure how I was scheduled for an appointment on the same day I got approval.

Terrible. Just terrible. Would not recommend.

I wanted to give an update from my previous review. I gave Sondermind one too many chances to make things right. After "technical difficulties" my session was ended and I was kicked out of the virtual room halfway through my session and wasn't allowed back in. My therapist tried to get me back in but had another appointment to get to and never reached back out to schedule. I was still charged the full amount for that session so I reached out explaining the situation asking for my money back WEEKS ago and still have not heard back. Not worth it.

I completed all of the documentation Ii including my insurance information. Sondermind estimated my co-pay at $0. On that basis I scheduled an appointmnt on April 8. They never submitted the claim to insurance. I called and they said they would file the claim and refund me. They have done neither. Now when I call they only offer the option to get a call back. I have called 4 times and I have asked for a call back which they never did. On April 10, I submitted an email case according to their directions. I got no response. I emailed again and got a case number on April 27. I was notified that they closed the case with no resolution. They have never filed my claim. On the advice of my therapist I resubmitted my insurance. They gave me a case number again. They still have not responded and they have not filed the claim with my insurance. I have had to cancel 3 appointments because I am on SSI. I cannot go to appointments when I don't know how much they are or if they will file claims. I am supposed to be in trauma therapy and this is certainly not trauma informed care. Find a different therapist!!!!

I'm being asked to sign something that I don't know what I'm signing. So confusing. Received alot of emails, not understanding why. Alot of confusing.

I was scheduled and confirmed for an appointment on Sunday at 10:30. Immediately after being scheduled I get a message from the provider saying he doesn’t work on Sundays. I replied asking when he was available? Got no response. Sent another message asking about his ability to prescribe a controlled substance (as I need to be able to continue my medication through this service), also got no response. The 10:30 session is still scheduled for tomorrow Sunday May 10th. I will not be logging on since I don’t know if the provider will be there or not and I’m not going to waste any of my time on Mother’s Day.