SonderMindReviews of sondermind.com

This is the worst company I have ever worked with for therapy. First off, my therapist was 15 minutes late to my third session and the first two she took while driving. She asked to cut my second one 30 minutes short because she didn’t feel well which I was understanding about. I wound up cancelling my services with her because I was fed up with her and was willing to try another one until I received charges pending on my account. I went through Cigna EAP, called and got authorization codes, and did everything I was told to do to have my claim filed and billed on time. I still wound up owing money and asked to be set up on a payment plan which ended up pulling the full amount. Now I have been hit with an additional amount due that was never brought to my attention. All I will say is find therapy elsewhere because it’s not worth it for the billing alone. Also, I don’t feel as though their questionnaire matches you with the best fit.

I used Sondermind for 3 tele-heath visits in October of 2021. I found the entire experience to be lacking. The phone app does not save your login information so each time I logged in, there was this extra step. This is very frustrating when running a bit behind and annoying every time. Their password requirements include the extra characters and specifics that may keep your account secure but really, who is logging into my tele-therapy platform and having therapy without my knowledge? The video quality was shaky and unreliable. It cut out multiple times. Skype or Zoom in comparison are much more reliable in my experience. Reaching out to customer service took 3 attempts over multiple days with no resolve offered. I missed a therapy appointment on a very rough week because of this. I feel this platform is a hindrance to my therapy not an aid.