SonderMindReviews of sondermind.com

This whole thing feels like a scam. They seem to be very pushy trying to get you in. I was referred to them by the VA specifically for PTSD and I asked for trauma therapy but the therapist kept doing everything but therapy, talking herself up the whole time, giving me maybe three minutes out of the whole session to talk. Not an exaggeration. I timed it. She talked the WHOLE TIME. We did probably five or six sessions and she called me by the wrong name every single time, even after correction, and completely avoided talking about actual trauma therapy or anything about my past at all. She was late every single time by 15-20 minutes and would spend a lot of time looking for things to send me or trying to have me watch videos during the session. Seriously asked me why I stayed in an abusive relationship like it was my fault, saying she didn’t ask before because she didn’t want me to get offended. Laughed at me when I mentioned cognitive processing therapy, a pretty standard treatment for PTSD. All I got was the same exact advice I had given kids as a case manager for two years, grounding and mindfulness techniques, and I’m in no way qualified to be a therapist, and some seriously bad advice when it comes to trauma telling me that her methods were “magic” and “work every time” and “all my clients are happy”. Basically just “don’t think about unhappy thoughts and then all your trauma will go away even though we’ll never talk about it here either”. When I ended my services with her, she tried to get me to keep coming and said she could look some things up on trauma in her book of therapy stuff, no thanks. I also have the internet. I requested a new therapist who messaged me saying it was the final notice to get me in even though it was the first time I had heard from her. I asked if she had any trauma specific training or certifications and she did not. It is DANGEROUS that the VA or anyone for that matter, would refer someone here, for PTSD especially, with therapists agreeing to treat patients for things they do not know how to treat. People die from this stuff and if they believe they are getting proper treatment and it’s not helping, because it isn’t actually real trauma therapy, it could be even more discouraging and deadly. Stay away.

After many years I finally planned to see a therapist and after a week of filling out stuff on the app and talking with a dr, the doctor never showed up for our first video session. After waiting 45 minutes for a doctor to no avail I called their customer support 2x who sent me messages saying that they couldn’t hear my phone message😫 they billed the VA for the session anyway. I’m pretty sure this is a fraudulent company. Don’t use this app, use anything else

Horrible company, the billing issues are really bad. My insurance company asked them for more info and they did not give Cigna the info, I was in turn charged over $200.00. The customer service is worst, they do not have an answer for anything. I highly suggest going against this company.

joke joke joke. I sent an email to have a consultation, and no one responded, except the generic 'yes I'd love to work with you! set up a session with me and enter your CC information' but when I tried to message back I wasn't allowed b/c I refused to put in CC info. fake fake fake. I'm taking my kids mental health seriously, and this fraudulent site is irritating and a time suck. I'm looking for resources, not losers who want my CC number. ugh

This is not a service you can count on. The other people are absolutely right. They are not dependable or trustworthy. They will occasionally decide to make you change your password without any heads up. When you call to try to get help. They tell you that it will be 3 to 5 business days. They might do this if they are in a good mood. I finally realized that Sondermind is run by a bunch of Woke liberals. I am better off by myself. Dealing with them was making my PTSD worse, and that is not something that I need.

Absolutely garbage company. They will mess up the billing with your insurance and then charge you directly. They have no supervisors you can speak with without a call back between 3-5 business days. And then it will take 2 months for them to correct their billing errors, maybe. Do not waste your time on this trash company

Do not use this service. My therapist cancelled on me several times less than 2 hours before our appointment, but when I let her know the morning of our appointment I had to cancel she still charged me a no show fee. Then when I told her it charged me, she lied to me and said she would try to get it reversed. After contacting the help email, they told me she lied and that it’s not their discretion to charge it is hers and she refused to reverse the charge. The previous therapist they assigned to me was also awful, just a very rude angry woman.

Absolute scam artists. I saw a similar problem listed where they claim to accept insurance and go back on it and charge you the higher rate for all previous sessions. The therapist was great but the company refused to be of any help with billing. I was in a queue to speak with a manager after my issue was escalated three separate times and they never reached out. The issue is still unresolved as they have gone radio silent and I am out over $600+ that I never agreed to pay. Sondermind told me they were in close contact with my insurance but when I called my insurance they had no idea what sondermind was. Recently I agreed to just pay if I could just get on the phone with a supervisor but they couldn't even do that without lying to me and saying it has been dealt with and taking me off the list. The company is nothing but a cash grab disguised as a helpful service. As other reviews have said, they have only made my situation worse and caused more trauma. Pretty ironic for a service-based mental health company to take advantage of and scam their vulnerable clients.