SonderMind Reviews | Read Customer Reviews of sondermind.com

SonderMind Reviews | Read Customer Reviews of sondermind.com

SonderMind reviews

Showing 55 reviews with 3 stars · Clear filters

Susan M.
Jan 10, 2026
I’m an introvert
I’m an introvert. I already don’t like talking to people. When I’m talking to someone I fill the air with chatter (noise) because I’m uncomfortable. I don’t know what I’m supposed to say or do.
Response from SonderMindJan 19, 2026
Hi Susan, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Report
Jose
Jan 9, 2026
Patient portal inefficiencies
I encounter technical issues almost all the the time with their patient portal from my uploaded insurance card not accepted to " unable to log in" error messages. I decided to go through my provider for updates which he willingly handles.
Response from SonderMindJan 9, 2026
Hi Jose, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Report
Cecilia C.
Jan 6, 2026
Customer Service is a Challenge
I truly connect with my Therapist and because of her I will stay with Sonder Mind. However, Sonder Mind customer service care is below expected industry standards. They have billed me automatically for services that my insurance company was submitting for reimbursement. I could not connect to speak with a customer case representative and sent a message through their center two weeks ago and have not heard from them. They continue to automatically charge my credit card for services paid by my insurance company.
Response from SonderMindJan 9, 2026
Hi Cecilia, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Report
Kevin O.
Nov 9, 2025
I'm not sure its doing any good
I'm not sure its doing any good
Response from SonderMindNov 18, 2025
Hi Kevin, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Report
Raphael R.
Nov 5, 2025
Pretty meh stuff with good.
Pretty meh stuff with good.
Response from SonderMindNov 18, 2025
Hi Raphael, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Report
Jacqueline Yvonne S.
Oct 25, 2025
I give my Therapist a 5
I give my Therapist a 5 I give the customer service a 2. They do answer the phone, but the system doesn’t seem to be addressing the communication from My therapist about a refund for a missed session that she agreed was her mistake. She also states she submitted the information on the day of service but has not received a response. Additionally it seems that my refund will not be released for 30-45 days, that seems excessively long to me. I was speaking with someone in the queue line for billing and the call was dropped after a bit of effort on my part and she did not call me back. It is a significant charge and effects my finances.
Response from SonderMindOct 31, 2025
Hi Jacqueline, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Report
Kristen C.
Oct 23, 2025
My therapist is great but our session…
My therapist is great but our session was cut short due to a technology issue. That was disappointing because we were having a great visit.
Response from SonderMindOct 24, 2025
Hi Kristen, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Report
Jana
Oct 22, 2025
Too many surveys and technical issues
Overall I like the platform. But there have been so many times I've experienced technical issues trying to log in to see a message from my provider or answer one of the many (way too many) surveys. The amount of surveys before and after each appointment is too much. Especially because of the aforementioned technical issues with the site, causing me to spend far too long just waiting for pages to load.
Response from SonderMindOct 24, 2025
Hi Jana, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Report