SonderMindReviews of sondermind.com

I was looking for relationship/intimacy counseling and found Equinox. Even though Krysten Wolf assured me that they accepted my insurance, they also wanted my credit card information. When I refused to give it she canceled my appointment. If they accept my insurance why do they require my credit card info? I have been to many counselors thru the years and this is the first time anyplace asked for my CC information. I can only imagine the charges they would have added if I gave it to them.

Their billing sent me an email stating I had copays due, they were going to take one lump sum of $350. I attempted to contact them to say I cannot do one lump sum ( these were appts from 2023 that had been rebilled) I didn't hear from them and then they put through 11 different charges totalling the $350. My bank then charged me 11 overdraft fees. All said and done it was over $500. Yes I have complained to my bank as well for allowing charges when there wasn't enough money. I messaged Sondermind and it took two weeks for them to agree to reverse some of the charges and do a payment plan. Then it took two more weeks for the money to be put back in my account. Now I have late fees on other bills that needed to be paid because those payments had to be pushed out. I have heard I wasn't the only patient this has happened to. Terrible patient care, especially for a mental health entity.

My issue is with Sondermind Billing I have submitted a request via their website 3x to refund me for a charge for a session in March. I have not used the platform or seen any therapists on the platform since March and I am now being billed 4 months later and there is no way for me to delete my credit card information and although their automatic responses say they will get back to you in 24-48 hours, my request has now been outstanding for SEVEN DAYS. I called to talk to someone on Monday and they said they can't help me with billing issues on the phone. This is TERRIBLE customer service.

First experience was awful! I was referred to SonderMind by my PCP. During my first visit I was diagnosis as bipolar and prescribed a certain medication. I was also told that I would be responsible for finding a therapist who works with those who have adhd+trauma. After the call, I did my research and found out the drug prescribed was known for weight gain. I contacted the doctor and she told me not to worry because l was taking Mounjaro. We'll, I did more research and found out that this same medication fall in a class of drugs that I had previously tried. Based on prior experience I had involuntary body movements and restlessness. I sent ANOTHER message with my finding and told the doctor I don't think this particular medication would be good for me. She replied, "I respect your decision. Have a good day!" I am so angry that she was so dismissive and I let her know it! She didn't offer a second option or anything. I have contacted Sonder regarding the money I lost on my initial visit. To see another doctor will be another $75's!!!! I am not working and lost money I don't have. I could have gone back to BetterHelp and gotten the same treatment. I advise anyone to avoid these folks! People like them are the reason I have trauma! I am so over this world and doctors not caring anymore. Do not use SonderMind!

Literally the worst company I've ever dealt with. They claim to match with someone in your EAP (I had three free sessions covered), so I enter all the EAP information. Then, they charged me full price. When I reached out to them immediately after the charge, they said they updated it (they didn't and I was charged again). Finally, I had my therapist help sort things out for the third session. After calling them (they don't answer after an hour and then simply hang out), and emailing them (they don't respond or respond very untimely), they finally said that the first two sessions had timed out and I had to pay for what should have been covered. It timed out because they wouldn't respond or take action! Seriously do not use this company!

My Visa was charged $85.00 for cancelling an apt. , due to fecal incontenence. Two words: stay away.

Second time trying to find a good therapist from Sondermind only to be disappointed once again. I had two virtual conversations with this "M" my new matched therapist.. first one was a prelim and the second to do intake. After spending 90 minutes with her on my intake I received a very short email message from her early the next morning stating that she was dropping me as a patient and sent me a cancellation notice for our next appointment and the names of 3 therapists I could contact. NO explanation other than she had "concerns". I am going through an extremely DARK period and I feel that her manner of dropping me was neither professional nor ethical. Quite frankly, in my opinion she is DANGEROUS and UNSAFE to treat any patient. I felt totally vulnerable sharing all my personal information with her during the intake and she basically set me back to an even darker spot when she notified me in the way she did. NO COMMUNICATION OR DISCUSSION.... what kind of professional maturity is that???? Being an RN myself, I expected more from her and certainly did not expect to be treated in such a poor manner. My goal of writing this is to raise awareness and prevent future patients from experiencing this kind of situation with M. Have elevated this to Sondermind..... waiting on a response. Thank you for this opportunity and platform to express my concerns. 7/10/2024 update: NO FOLLOWUP CONVERSATION FROM SONDERMIND REGARDING THIS CONCERN. Not only would I not use Misha Pelligreen RN again.... I will never use or refer SONDERMIND to anyone. They are NOT a helpful or safe organization.

Ok worst experience ever. First lady I had was ok so I set a second appt. Second appt she didn't not remember me at all lol. Not one bit. so I played along and she said the exact same oitch the the letter she did our first appt. So obviously I made a switch to another Doctor in the company. First appt went well Doctor was great. But then I get billed for full amount of the appt. My Doctor admitted she messed up. I have the email's to prove it. Anyway I never did get my money back. Steer clear I'm telling you. Now I am missing 119 dollars I could really use for no reason. Here is the quote from my doctor: Carlo I goofed and did say self pay vs Cigna. I don't know how I missed it but I did. So very sorry blah blah. So now this happened she contacts the company and they said to bad were keeping it lol. Go somewhere else. You get what you pay for, oh not here you just get ripped off!