SonderMindReviews of sondermind.com

I have worked as a therapist with Sondermind for 4 years now, and unfortunately they have gone significantly downhill as a business. I officially ended my contract with them due to experiencing so many issues, especially over the last couple years. Their customer service has essentially disappeared - last time I called I was told that phone support no longer exists for therapists, and they redirected me to email support (which takes 1-2 weeks for a response on average in my experience). My clients have given me feedback about their experience with Sondermind and it has been equally horrible. They say it's difficult, if not impossible, to get in touch with support, and that billing is usually backed up for months. It makes me so sad to think of all the clients who are trying to connect with care and end up having a horrible experience with billing, customer service, etc (everything EXCEPT the actual therapy). I've had clients who have had to stop therapy altogether due to billing issues that couldn't get resolved in a timely manner, which is absolutely heartbreaking and unacceptable. I wish I could spare all clients from interacting with Sondermind, and I will never recommend it to anyone. I should also note that the pay we receive as therapists is completely unsustainable, which is one of the reasons I am leaving. I will continue to work with Headway, a company who offers similar services as Sondermind, but with better pay, more transparency about cost for clients, and timely customer service and communication. As you can see in other reviews - there are plenty of amazing therapists who work with Sondermind, however, these are independent contractors such as myself. Sondermind has neglected the needs of the therapists, as well as their clients. Unfortunately they are now just another company who seems to care more about boosting profits than actually helping the people they claim to want to help. Please do yourself a favor and steer clear.

My therapist was great but, I just received a notice that I owed $127 from a session way back on Feb. 18th. I can go into my account and it shows that I had cancelled that appointment. I always cancelled 2 days before as to be sure not to be charged any cancelation fee. I also have insurance so, all my sessions were only a small co pay. My payment card isn't valid anymore so they are not able to charge me but, I have emailed twice on this obvious error and they just keep trying to charge me. A simple look into my account and they could see that this a a fraudulent charge and I do not know how to get a hold of a real person to fix this. No billings dept option when you call.

Stay away from this business. This company will double charge you and your insurance company. And getting to customer service will never happen. They charged me and my insurance $84 when my appointments supposed to be $16. They are scam artist stay far away.

If I could give this company and their billing dept and response time a negative grade, I would. I have had a horrible experience reaching someone about the billing and updating my insurance. They have blocked me so I cannot schedule an appt with my therapist at all!! This is the most absurd practice I have ever dealt with. I would not recommend this platform to anyone or any therapist. Go elsewhere!! You will spend weeks or more fighting with them about you inaccurate billing. I literally hate this company. My therapist is awesome which is the only reason Im subjecting myself to this torture.

Literally the worst experience ever. The fact that they put people who are looking for therapy through the stress of dealing with horrible customer service tells you all you need to know about this company. The billing department is sketchy at best, they never respond. I was randomly scheduled for an appointment without my knowledge or consent and then charged when I “missed” the appointment. I inquired about this repeatedly and never got a response so had to address through my bank. Stay away from this company!

My insurance tried to negotiate reasonable cost. Sondermind refused. They chose to take money from me plus two payments by insurance. So insurance started declining all charges. Unusually poor business practices by Sondermind. Not a reputable business to tangle with. Billed ins Paid ins Charged me $294.00 $151.16 $127.00 $260.00 $133.77 $120.00 $260.00 $0.00 $133.77

We reached out to this company for therapy services. Upon initial call we were told that they accept insurance. We were to be charged our co-pay of $25 per the company and our insurance company. My daughter uses another company for online telehealth and they do it the right way. After every session we are charged our $25 co-pay. I work in the field and I also work with insurance companies so I’m well aware of how this works. After a few sessions with this company, we received an email stating that their billing company has experienced an outage. They charge my credit card on file for full sessions. It took several days to try to speak to somebody. When I reached out to my insurance company, they said that they never even filed the claim. I would not recommend this company. People may experience the same thing. Upon reviewing this company, I read that they have been doing this for quite some time.

I have attended over 10 sessions of therapy. SonderMind matched me with a therapist/ over 800$ later they inform me that all claims from insurance have been denied because the therapist is not a LISW?? Why would they even have someone that’s not licensed to be providing therapy? Terrible service !!!! No possible way to get ahold of the billing department. Messages sent are never responded to. Just don’t understand. Would not recommend for sure