SonderMindReviews of sondermind.com

I was charged $146.77 for one 60 mintue session. I have insurance that covers therapy (I've used it before with another therapist). I also have EPA coverage for 3 free sessions a year. When I recieved the bill on my account I immediately called my insurance and they have no claims submitted for me this year. I went on the app and tried to find how I was supposed to talk to customer service . I filled out a request on the contact us link. Several hours late I got a robot sent email that said in 24 to 48 hour someone would contact me . I've have sent the total of 4 emails and called the customer service . The customer service is a recorded message that basically tells you too go to the website and submit a message. The email I recieved 3 days later stated due to a national outage it's taking longer to process and the charges are accurate. The dates they included wasn't even when I was saw. Now waiting to hear back what I need to do it get it processed through my insurance .I canceled my upcoming session due to I can't afford 147.66 for a session. I won't be using them anymore . My therapist was fine and I would use her but not through SONDERMIND

TERRIBLE CUSTOMER SERVICE I reached out because the system scheduled an appointment my therapist and then sent an email rescheduling the appointment. The emails were 5 minutes apart which is important later. I called and spoke to someone named Jada who was beyond unhelpful. She tried to convince me that my email was lagging....she told me there was no rescheduled appointment from today. I explained that I was looking at the Sondermind email with my therapist's picture on it and a rescheduled time for today. Because actually DOING THE JOB of figuring out why I got this email, she decided to say she didn't know why my email said that, she went back to my email lagging (because lagging now also includes systems sending emails for appointments that don't exist) and tried to tell me all she saw in the system. It was frustrating so I thanked her and hung up. I truly hope my therapist is only with them for a short time because I had dsyfunction and lack of accountability.

This company requires a credit/debit card that you have to enter online. This is bullshit. I do not put my numbers online. With all the scams going on, I don't understand. I need help and they won't even talk to me without a card number. No thanks. They didn't even have an in person option for this! They must be all about money and not about truly helping people

I liked my therapists, and they have done everything they could for me, but Sondermind as a company has been a complete fail. The app on iPhone is unrealiable. Sometimes you are able to sign in, and sometimes you are not even able to launch the app. Appointment times sometimes change on the dot without your knowledge after you book someone. The worst part of it all is their billing department, that is if they even exist. There is no phone number for you to call so you are forced to email them back and forth. I was charged $125 for multiple sessions when I have a $20 co-pay. My insurance company has verified this many times yet SOndermind is dragging their feet responding to my request and processing my refund. It should not take MONTHS to make this right. My last email told me it would take 15 business days to process a refund. It's been a month. I'm about to submit a complaint because this has gone on far too long. Stay far away from Sondermind!

I will not continue to use Sondermind due to the issue of voice feedback on our sessions especially since Sondermind support does not respond to “SonderMind support request”. There is no phone number to discuss this issue. The audio issue made it impossible for me to develop a comfort level to discuss issues I felt important, no way to develop meaningful dialogue which hopefully would provide a sound foundation for therapy. Four sessions total - audio was so bad, spent more time on trying to determine how to fix.

My therapist is wonderful. After several sessions with her, it seemed as if my insurance was covering some of the cost of my sessions. Then all of a sudden, Sondermind started back-charging me for those sessions, saying they didn't have my insurance (which is untrue because my insurance was in there the whole time hence why I was only paying a cheaper amount at first). They said they would submit these claims to my insurance and it has been months and there has been no update. I called up my insurance and they have no record of Sondermind billing my insurance. Sondermind said they would resubmit but why is this even a problem in the first place? I haven't been able to see my therapist since I can't risk paying these insane amount for my therapy sessions, which are completely needed for the wellbeing of my mental health (which I already paid my co-pay for!!!), and when these sessions SHOULD be covered by my insurance. Sondermind doesn't even have a direct line or chat, communicating with them has been a nightmare.

DO NOT go with this provider group DO NOT go with this provider group - They billed me twice on a session that was supposed to be originally REFUNDED. It never was. Instead, I had another $60 taken out of my account from the only session I've ever had with one of their providers in October. The provider herself was entirely unprofessional, when I told her that I'm under the care of my primary and it was an assesment only, she assured me it would be fine. Come time for the assessment, apparently it seemed as though I had too many symptoms of a disease and she declared something else which would have required multiple sessions with her, she tried to prescribe me medications to which I said up front I DID NOT WANT ANY MEDICATIONS from her and after I told her that I would not be seeing her again, she had the gall to send me a message demand that I schedule a drug test and give her the results. Sondermind's reactions to this was apathetic. Now, I'm out $120 and not to mention hours of frustration and pain. I am making a complaint to my state AG, issuing a chargeback with my bank, and reporting to the state licensing board regarding the physician AND the medical group itself, and writing reviews literally anywhere else that I can. Please, do NOT use this service. Take the time (I know it's a pain) to find your own doctor via your insurance portal! Date of experience: October 15, 2024

Billing is so horrible, didn't charge for months and then get a $350 deduction, setup a payment plan, only to be charge 4 times for 1 payment. How can you be this bad at payments?