SonderMindReviews of sondermind.com

If I could give zero stars I would as like all the other reviews regarding billing that is so correct. Please if you’re reading the review, take it very seriously I’ve been overcharged twice I’ve only had two sessions, and both sessions were supposed to go through my insurance. Which my insurance has never received a claim. I emailed the therapist to ask who would I talk to in regards to the charges on my card and I never received a response. I called the 800 number to get a live representative which she told me I need to fill out a form on their homepage and that billing will contact me through email only that is a red flag. I should have read the reviews before, I signed up with this service. Also my therapist rushes me out of the session each time she told me that she uses 15 minutes of MY session time to complete paperwork which is very unheard of. I have to pay for that, so that is very unprofessional and stealing because you’re not billing the insurance the appropriate times that you are using with the client. You don’t use 15 minutes of the clients time to do paperwork and end the session before the hour is up. Also, if I’m paying out of my pocket, you would not use the last 15 minutes of My time to complete your paperwork for My session very inappropriate!! I will also be filing a dispute with my bank for the charges that soundermind has charge on my card and then they can bill the correct or a proper claim to my insurance and the adjustments will be made. I don’t need a follow up review response from you guys saying the same thing that you told everyone else. I will get my money back guarantee. Have a great day!!!!!

This online application has many flaws. Starting with logging in, to inconsistent billing problems. I had 2 sessions one was billed correctly the 2nd one billed me $300.00 my co-pay is $180 as opposed to $34. Absolutely no billing department to talk to. Now, that I've read the reviews I see this is a ongoing issue with no resolve. Not one person has said if they've ever received the email as promised by the company after writing a bad review. Don't sign up with this company- There isn't a way to delete your credit card. They can keep your information and bill you for appointments not made.

I was in need of a psychiatrist after moving to a new city. I found Sondermind through my insurance portal and after speaking with the representative to get me started, things seemed to be looking good. I logged onto my account and had a list of 5 psychiatrist's (not a good starting list to pick from, I did call and request more but was only provided 2 more). I had messaged two psychiatrist's from the list. One never responded and the other one responded the night before the requested appointment at 8:30pm voicing my appointment was canceled. So now I am starting to regret picking Sondermind. I finally was able to get linked with a psychiatrist and had my first session. The psychiatrist hardly listened to what I had to say or my history of medications and it seemed as if they already knew from the start of the session what they had planned for me. Moving forward about 1 1/2 months being linked with Sondermind. I had a session scheduled but ended up testing positive for COVID and my wife and 2 kids also had the flu. I messaged my provider explaining that I would be unable to make the session and they pretty much voiced that I need to attend or I will be charged for a "no show". I HAD COVID and was sicker than ever. Welp guess what, I was charged a $100 late fee for not canceling 24hr or more before. I get that is the policy, but I feel that in certain circumstances that policy can be flexed. It is not like I had a history of "no shows" or canceling sessions, this was my first time. Another issue, my psychiatrist had prescribed me medications and my pharmacy reached out informing me that the provider had not sent in a refill request. I messaged my psychiatrist informing them of the issue and they said they did send in the request. I told my pharmacy that they said they did and the pharmacy said there is no request in the system. So, again I told my psychiatrist and they said yes he did send the request and asked me to then schedule another session. I asked my pharmacy to look again this time under any name that could be possibly used for me and guess what, my psychiatrist DID NOT SEND IN A REQUEST TO REFILL MY MENTAL HEALTH MEDICATIONS. So I asked my psychiatrist yet again about the refill and finally they sent in the request to refill my meds. So, after that I decided to leave my provider and Sondermind and take my business elsewhere.

Like others have said, the billing department is terrible. I absolutely love my therapist, but after repeated issues with the billing team, I had to end services. I was overcharged per my insurance and I have reached out several times just to get the same response, "insurance applied the charges to my deductible". Except they didn't actually bill my insurance until two months after they charged my credit card. This is the second time I have been burned by an online mental health provider. Never again! PS: Their website can't handle the online component for virtual visits either. All my sessions were choppy at best.

I have been getting bills for $117 per session session. I am with Kaiser and it’s a $20 co-pay. They will not provide you a phone number to call. They tell you to send an email. Good luck on a response.

Their billing department is horrendous and cannot give you a straight answer on charges. I saw a provider under the notion it was at least partially covered by insurance and then they slapped me with a bill of $113 per session months later with no communication of charges prior.

I would give zero stars if I could. I just had a baby and was looking into having postpartum depression therapy as well as all around generalized care. Got an appointment set up for 12pm to 1pm. I joined the call at 11:55am and waited until 12:40 pm and still the provider never joined. I never even got a message saying she’d be running late or needed to reschedule. I’ve been in therapy for over 15 years and have never once had a provider be more than 15 minutes late to a session. Super unprofessional. I message their support to make them aware, no response. I message again because I got a notice I would be charged $85 for the appointment that never happened due to the providers absence….. no response, imagine that. Continues to try to charge my card for the $85 for my “past appointment”…. Glad they take mental health seriously :D

This company, Sondermind, is a real joke. They don’t even have a billing department that you can speak to. They never filed a claim with my insurance after saying they did. They charged my credit card $164 - which I understand now why they insist upon you giving them your cc information for their file - when my insurance pays 100% with no deductible or copays. When I realized this happened and there was nobody at Sondermind to speak to, I challenged the charge on my cc and got it removed. As a result, I closed my credit card so that they are unable to make other charges without my authorization. Now I must call all my monthly direct charge places to change credit card information to my new card. Like all the other reviews I read here today, I love my therapist, however I believe the company Sondermind itself is a scam. This mess has taken up so much of my time and NEVER was able to talk to anyone there to fix it. DO NOT GET INVOLVED WITH SONDERMIND, you will regret it. When you read these terrible reviews, believe them and move on to another provider!!