SonderMindReviews of sondermind.com

I’ve been using SonderMind as a patient and working with a wonderful therapist, Lisa Hutchinson, who has been an incredible support. Unfortunately, we’ve both run into a serious roadblock that has completely undermined our ability to continue therapy — and it all comes down to a complete breakdown in communication from SonderMind. Lisa has been experiencing billing issues related to insurance on her end, which has now prevented her from scheduling our next session. She’s reached out to support multiple times via the app and email and hasn’t been able to get a working phone number to speak to a live person. I’ve done the same — I’ve contacted SonderMind six or seven times and have yet to receive any response. At this point, both of us are left wondering whether SonderMind is even still operational. Is anyone even checking the support inbox? The silence has been extremely unsettling, especially from a company that deals with mental health — where clear and timely communication is critical. I truly hope this is resolved, but at this moment, I cannot recommend SonderMind to anyone looking for reliable mental health services. Patients and providers deserve better.

It's a scam. The therapy itself is pretty bad. The connection is awful and trust me, the therapist isn't going to do a damn thing about it. Their web site is a mess, there is no way to get support so when their site goes down there is no way to cancel or change appointments. They also charged me for appointments didn't have, but it's impossible to get a hold of anyone so I had to get my bank involved. A pure nightmare that preys upon people in need.

Really horrible company!!! DO NOT SCHEDULE with them. No one (especially those with mental illness should use their portal. I’m so beyond upset it’s not worth wasting my time with writing this because they have already taken enough time from me. I scheduled with a therapist and quickly was sent forms to sign. When I messaged therapist about how to access the link for my family member no clear response. Called sonder support and they copied me on an email to the therapist telling the therapist to use an outside secure portal like zoom or teams. The therapist responded 1 hour before appt to tell me she couldn’t use those. When I questioned her she didn’t reply back. Then I am less than 24 hours from appt so will be charged!!!!! What a complete waste of time and energy and money. Do better, SONDER!!!! When I called customer support yet again they were quick to tell me that they couldn’t see what I set up with my provider. They were sorry.

ANGRY!!! Feel completely taken advantage of & IGNORED!! I had 2 50 min therapy sessions. My therapist was attentive & kind, no complaints with her. WILL NEVER USE SONDERMIND AGAIN!! They billed me, not my insurance, for both sessions! Was never advised my credit card would be billed, like it clearly states they will inform before billing, on their TOS. JUST TOOK MY MONEY then sent invoice! Ok.. just inform them and have them bill my insurance, right? NOPE!!! Was billed 3/4/25… filed an online complaint on site. Received the “24 to 48 hr to respond or resolve” BS…. THEN SILENCE!! Filed 2 more COMPLAINTS to charge my insurance… received same BS response, it’s now been almost 30 days! Pick up the phone & call, they will fix it! NOPE only 2 #s they have are for finding new people to rip off!!! I am so frustrated & upset. I’m on disability, a single mom, very limited income!! $300 is a HUGE amt of $ for me & my kids!!! I couldn’t pay my phone & internet bill because SONDERMIND took my money & will NOT make it right! Or even a dang response!! I was so excited when I found SONDERMIND, virtual therapy is much much easier for me. With my severe anxiety & mental disabilities it’s very very difficult to feel comfortable to not only seek help, but open up, etc!! I was so proud of myself for finding SONDERMIND & following through. But here I am, out $300, no therapist, no help!! I feel COMPLETELY TAKEN ADVANTAGE OF & IGNORED!!! I will tell my horrible experience to who ever will listen! So no other person seeking to better themselves gets SCREWED!! SHAME ON YOU SONDERMIND!

After three therapy sessions with a therapist I really liked, which were to be covered by my Medicare advantage plan, I was billed for all three. I responded to the billing email pointing out my coverage. I received a case number each time I did this, but there was no further follow up and my credit card was billed anyway. I found absolutely no way to directly contact the company, nor could my therapist seem to help me. The platform itself is miserable for a Zoom session, freezing and glitchy. Definitely would NOT recommend Sondermind. It just made me feel worse.

As a client, Sondermind has been the worst platform to deal with for therapy. I'm glad I don't have a more extreme mental health condition because this would surely push me over the edge. The website is consistently down (in the past 3 months I can rarely even load the login page). It billed me self-pay for an appointment that was over 2 months ago instead of billing the insurance I had on file. After billing me personally I got an email that they deleted my insurance from my account and I can't login to change that. I submitted a ticket in the past and they said the issue with insurance was resolved and it was on file to be billed. I submitted a ticket three days ago and have not heard back. I've had three appointments over two months ago that were never billed to insurance and two have yet to be charged. This is the worst. I recommend Headway over Sondermind.

I would give no stars if possible. This is the worst company for anyone who is suffering from any type of mental disorder.

I scheduled an appointment; the therapist cancelled (I have screenshots from the Sondermind portal and emails to prove this). I rescheduled; hours before the session was scheduled to occur, the therapist asked to move the meeting time by an hour. I was at work on a short break quickly responding to the provider and I said ok, but later realized I forgot a previous commitment and I couldn't attend the new time. She assessed a cancellation fee that I have been contacting Sondermind customer support for 3 months to try to get refunded. My experience with SonderMind continues to be harmful to me because they will not resolve the unfair fee.