SonderMindReviews of sondermind.com

Billing is problematic. They confirm payments and copayments incorrectly and come back months later asking for payment.

They will steal your money ! Steer clear

I was using my EAP and went to 4 therapy sessions . 7 months later they reached out saying my EAP number was invalid and charged my insurance instead where I had to pay out-of-pocket and they continue to charge my debit card . Optus EAP said there were never any charges or claims from Sondrrmind so they may have forgotten the modifier with procedural code for billing and when I reached out to them, i received no reply. But they are still continuously billing my card

My counselor tried to radicalize me. After she gave me the typical "everyone feels that way" for my Autism symptoms, (it's professionally diagnosed already), she attempted to incite me against RFK and MAGA. I didn't even bring politics up. I said "Everyone is a little deluded." And she said especially the MAGA...". I ignored it and she started bringing up RFK and trying to twist it and incite me against him.

We used this site because our therapist from another site was on there and we liked the idea of a la carte sessions. That was a mistake and will never use this service again. They accept insurance but the cost ended up being way higher for 1 session than what we paid for 4 sessions out of pocket. Also customer service is nonexistent. If you send a message and read the fine print, it says you can expect a response in 8 business days. 8 business days?! I’ve never heard of that from a business. Also we ended up getting 1 response a couple weeks later after sending multiple emails. If you have a billing error or any issue, you are out of luck.

I got referred to Sonder Mind by the VA. I got connected with a provider who kept canceling the appointments I made in the system. I talked to him and he said he could help, then never contacted me again and canceled my appointment. Also, I filled out the questions and put lots of important details about my problems then when I was contacted by the provider he hadn't even looked at my stuff. Sonder keeps sending me things to say how I'm doing but I don't think my provider even sees them. The video platform they use sucks. It kept kicking me out and I had to cancel my appointment. I called for assistance but they said since my therapist canceled the appointment they couldn't do anything. The video appointment connected the next time but kept freezing and lagging. We couldn't even communicate. I DO NOT RECOMEND using sonder mind!

The physiologist was excellent. The therapist was a loon. Either way…I told them my insurance and my budget and told them not to connect me with anyone who doesn’t accept my insurance. I thought I gave my atm info for my general copay. I was billed over $600 that was deducted from my account and couldn’t pay other bills and put me in dept. I wouldn’t go through them because you will not know if insurance is honestly excepted even though they promised until all amounts are deducted from your accounts.

Signing up and filling out the massive amount of paperwork was easy. Finding a supposed councilor was equally so. Unfortunately getting and keeping an appointment, nightmare. Made appointment with councilor number one and within a day or so: Heads up! Your session has been cancelled. Made appointment with second councilor and actually had a meeting. No problems with the app, first appointment was fine. Councilor number two was going to be away just after that meeting so we made an appointment for over two weeks out. Evening of the day before that meeting, Heads up! Your session has been cancelled. In the meantime, I am going through the toughest month of my life. Using this service was a complete waste of time. I recommend anything but them.