SonderMind Reviews | Read Customer Reviews of sondermind.com

SonderMind Reviews | Read Customer Reviews of sondermind.com

SonderMind reviews

Showing 418 reviews with 1 star · Clear filters

Neil F.
Sep 17, 2025
Good Therapist, HORRIBLE PLATFORM (APP), HORRIBLE TECH SUPPORT
I've been seeing a therapist on Sondermind for several months. The therapist is good, BUT THE SONDERMIND PLATFORM IS HORRIBLE. It is VERY UNRELIABLE, and UNINTUITIVE. The technical issues with the app caused me to miss SEVERAL appointments. The constant emails, and constant assessments are DETRIMENTAL TO TREATMENT UPDATE: Sondermind demanded more details. JUST LOOK AT ONLINE COMPLAINTS REGARDING YOUR PLATFORM! Complaints come from both PATIENTS, AND PROVIDERS! 1) When sending schedule related emails, MOST companies add the ability to link the appointment directly to a calendar app... SONDERMIND DOES NOT. 2) Sondermind BOMBARDS patients with CONSTANT EMAILS. For appointments, many times the LINK WAS NOT EVEN IN THE EMAIL. 3. The patient portal is HORRIBLE convoluted. It is also EXTREMELY UNRELIABLE. I have tried to join and appointment only to watch the bar going across the top of the screen while the page NEVER FINISHES LOADING 4. Sondermind Technical Support's solution is LOG IN 30 TO 45 MINUTES EARLY IN ORDER TO ALLOW FOR TECHNICAL PROBLEMS... That is NOT an acceptable solution... They are just passing of THEIR PROBLEM to the patients, inconveniencing patients for their UNWILLINGNESS to fix THEIR PROBLEM
Response from SonderMindSep 19, 2025
Hi Neil, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
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Stephanie H.
Sep 16, 2025
Absolutely the worst experience I have…
Absolutely the worst experience I have ever had. I attended 3 sessions and like the therapist. But then she canceled on my two weeks in a row without trying to reschedule me for another day. So seit h therapist and the new therapist doesn’t even show up. Their billing is a nightmare and takes 8 days to get a response all while they have the ability to charge your credit card when ever they want. Do not use this company. Their customer service and therapist are unprofessional and uncaring.
Response from SonderMindSep 19, 2025
Hi Stephanie, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
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Kathy K.
Sep 15, 2025
Insurance issues!
My insurance wasnt listed correctly & received a Bill!! When a patient has 2 insurances theres a HUGE problem!
Response from SonderMindSep 19, 2025
Hi Kathy, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
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Alek R.
Sep 12, 2025
Every other time that I’ve had a…
Every other time that I’ve had a session, I have the text updates and reminders turned on so that I don’t miss my sessions today. I didn’t get any of my reminders from the company about my sessions coming up and what time today
Response from SonderMindSep 19, 2025
Hi Alek, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
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Paul
Sep 10, 2025
Terrible therapists
Terrible therapists. Horrible interface. Long loading times just to access messages.
Response from SonderMindSep 12, 2025
Hi Paul, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
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Molly H.
Sep 9, 2025
Sondermind disaster
I've had the misfortune of using Sondermind, a therapy platform that has been an unmitigated disaster in my over 10 years of attending therapy. Their organization is lacking, communication is non-existent, and they have a penchant for charging clients for sessions that never took place. Every single month during the year I used their services, I had to dispute and correct their billing errors. It's astonishing that they remain operational, given their consistent display of incompetence and disregard for client satisfaction.
Response from SonderMindSep 12, 2025
Hi Molly, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
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Rhonda W.
Sep 6, 2025
The issue has not been resolved.
The issue has not been resolved.
Response from SonderMindSep 8, 2025
Hi Rhonda, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
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Camila R.
Sep 1, 2025
Take SonderMind to much time to answer…
Take SonderMind to much time to answer their emails.
Response from SonderMindSep 3, 2025
Hi Camila, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
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