SonderMindReviews of sondermind.com

The providers are great. It’s the administration that should make you run. They refuse to file my insurance claims through my secondary insurance and provide no way for phone communication. I’ve attempted to email and after six weeks received a condescending copy-paste response that showed they hadn’t even read my inquiry. I have a wonderful therapist who I can no longer see because I’m unable to communicate with them.

My experience with my care provider (Chris Bonine APN/NP.) was frustrating and disappointing. I had three appointments in a short period of time seeking an ADHD evaluation. While questionnaires were completed, even lab exams were requested, the provider mentioned results that seemed consistent with ADHD, the process felt unclear in terms of what additional information was needed or when a conclusion would be reached. During the last appointment, when I expressed concern about the pace and asked for clarification, the provider described the interaction as “hostile and threatening” and abruptly conclude the interview, later on recommending a transfer of care through messages. I strongly disagree with that characterization. I wasn’t refusing the assessment; I was trying to communicate my concerns.

Awful customer service. They can take weeks to respond, and are unable to fix underling problems, sometimes taking months to admit there is a problem with billing in the first place. Just awful service.

THE SITE IS VERY POOR! DOES NOT WORK!

They want 5 million things from you and just when you think you're done, they send you more. It became super annoying and I was charged a $100 despite canceling my appointment more than 24 hours ahead of time.

Well my provider through them is very good, the Sondermind portal, and app has got to be the most MISERABLE, FRUSTRATING MADDENING, AND UNINTUITIVE SYSTEM I'VE EVER USED. I'm a veteran with PTSD and depression , I was referred to Sondermind via the Department of Veterans affairs. Every time I use their system there's always a problem. When I I'm done with my appointment it is extremely difficult, sometimes impossible to schedule a future appointment because this app is so horrible. Their virtual assistant is beyond maddening. Trying to get help from it is like talking to a stupid, drunk parrot that just takes you in circles. The more it responded the angrier I got. I almost ended up smashing my phone I was so triggered and angry. The phone number it provided directed me to some scam telemarketer. What kind of Mental Health Organization is this? Customer support does nothing but makes excuses, or try to tell me the problem is on my end. They are absolutely useless. I have not had one useful response from their customer support. That is when I can get in touch with it to begin with. I can only imagine how bad it would be if I was suicidal. The VA is referring veterans who may be suicidal to this crappy company that may push them over the edge with their incompetence.

They capture a lot of very personal information! Then showed me therapists that did not specialize in what I checked and were 3 hours away! And you can't sort the location, you have to click on each therapist. Also hard to connect with the company and have to send a strange email to close your account. It just a mess and an awful thing to put people through when they are looking for help. Google search/maps gives me info quicker.

I keep having to reschedule sessions. I really like working with Lauren, but I cannot continue to have sessions rescheduled and cancelled last minute. I work full time.