SonderMindReviews of sondermind.com

I really love my therapist, and have never had a problem in the several years I have been seeing her and working with Sondermind. This week my debit card was stolen and I had to order a new one. I missed one automatic copay of $25, and for that they shut down my entire account and wouldn’t let me schedule any further sessions. I get that money needs to be paid when owed, and the second my replacement card came in 4 days later, I had paid my debt. You’d just think after almost 5 years a balance of $25 wouldn’t be an end to therapy.

You have charged my bank account for someone else's therapy without asking my permission. No one has called me as requested and I am now having local Law enforcement begin their investigation which will possibly result in criminals charges against Sondermind and some of your employees. This is poor business practices, and extremely unethical.

They charged my card for a service that was fully covered by my insurance. No reply to any of the tickets that I submitted or emails that I sent over the course of several weeks. Insanely shady and unprofessional.

Terrible company. They are only worried about their money. I had a session with one of their psychologist. I got billed for it two weeks later. The day the bill came out I didn't get notified hey your bill has posted please pay no they just run your account well it just happened to be one day before I got paid funds weren't available so they canceled my next appointment. Pretty crappy the bill was under 30 days old I got no notification the bill the even ready more ledd them trying to withdraw from my account without notifying me I'll be switching to a compmay that cares about people and their mental health not just their money

Beware of any emergencies that may arise such as getting sick, family, work etc that lead you to have to cancel same day of appointment. You will be charged a hefty fee. A therapist can cancel if they have an emergency with no repercussions but a client can't. I understand charging a fee after perhaps second or third cancelation but to be charged a hefty fee your very first time is ridiculous. I had an appointment with two different therapists on same day. One charged a hefty fee the other did not. When I reached out to company I was told that they can do as they please when it comes to canceling withing 24hrs. So you can't have no emergency come up or else you will be charged. I never even started with the therapist to begin with and after that experience I chose not to reschedule with her or anyone else that is connected to Sondermind. If I could give zero stars I would have. Response to reply: I did reach out and I was told that it stands as far as cancelation fee. That there was nothing that could be done to change that. So reaching out does nothing to help a client.

I had to contact my provider at 12:35 for our 12:30 meeting. When I asked if we were meeting he said simply "yes" - he had clearly forgotten. I waited ~30 mins. until a video link was finally available and when I did join he was not there. I contacted both SonderMind and the provider who both punted on who was responsible for billing. I now have been charged for a session that never happened, which was not my fault. SonderMind customer service absolutely sucks, there is no one in the billing department it seems. Skip SonderMind.

I’m extremely disappointed in sonderminds. I felt like there was an understanding that life can happen when talking about session times and schedules. I’ve been waiting on my therapist to start the session when I received a text message that she needed to cancel. No big deal. We can reschedule. I had a lot going on with work one week and needed to change my schedule around. It was also an emotional day for me and needed the service sooner. I had texted but she decided to say she missed my text and wanted to know why I didn’t make the session. I received an email about the cancellation policy and how much would be charged… they charged me over a hundred dollars. I understand cancellation policies but this was also neglectful from the therapist side. I deleted my account and will not return to this site.

I will admit it took me a bit to reach out to a therapist to schedule, but I reached out to 2, and got no responses. I followed up with one again, and finally heard back, and got an appoitment scheduled. The lack of response was extremely discouraging. Well, my appointment was today at 10:00a EST, and my therapist never joined. I messaged her around 10:06 to see if she's joining, and ended the call at 10:17 with no response.