Keith O.
I would like to know why am I getting …
I would like to know why am I getting charged for a session that I had to cancel hours before my session?
Response from SonderMindJul 12, 2024
Hi Keith, Providers commonly apply no-show charges when an appointment is canceled within 24 hours, but we are happy to look further into this for you. Submitting a ticket via our Contact Us page is the fastest way to get a response and resolution: https://www.sondermind.com/contact-us Once submitted, our team will respond within 48 business hours. Please note that submitting multiple tickets will result in a delayed response, as your request will be pushed to the back of the queue. Please keep an eye out for an email from TrustPilot requesting the information associated with your SonderMind account. Thank you, SonderMind



