Jonathan H.
Order taken; after six weeks, order refunded
My money was taken for an order and then nothing happened. I emailed them three times with no reply, using different contact methods on their website. Their website has no telephone number and no obvious address. Finally, after reading reviews here, I left a message on their facebook page and used facebook messenger. They said they could not fulfil my order. I did get a full refund within 2 days, hence the 2 stars rather than 1. But if I had never contacted them, I do not feel confident any refund would have come - they seemed to have completely forgotten about my order, despite having taken the money. As a result I would not order from them again, which is a pity, because the product itself is very good.