Cheryl R.
30-day Money-Back Guarantee is a farce!!
I would give this company zero stars if that was possible - even a single star feels generous. I DID read the reviews on this site PRIOR to ordering, but still felt that with supply issues starting to resolve I would give them a chance. I received my order without any issue. When the mouth strips didn't work for me, I notified them and asked how the 30-day money back guarantee works. They responded that they would cancel my subscription and refund me my purchase price. They did in fact cancel the subscription; however, they NEVER issued a refund. I have followed up with them now for months with absolutely NO response. In contacting Visa, I learned that they are unable to refund the purchase due to the limited time window they have from when the merchant states they are refunding the money. Seems to me that it is obviously a loophole that they have found to keep your money and you as the consumer have no way to get your money back. Obviously, they have some shady business practices. I would NOT do business with them. On a side note, instead of their overly expensive mouth strips, I've read many people use surgical/medical tape to accomplish the same effect.


