Soma IntimatesReviews of soma.com

In January I placed an online order with SOMA. The transaction was handled by Borderfree as I was ordering from outside the US. 3 months later and 15 emails with customer services and I still have neither my order nor a refund - it's £199.48, not an amount I'm willing to give up on. Just atrocious customer service, lazy and disorganised.

When you are buying a bra, you hope that the sales people are well trained and know how to recommend bras. That was not the case, and I had to return the first set as they did not fit when I got home. Bra fitting is a skill but SOMA did not live up to that skill at all. There have to be better places to get fitted.

I made an appointment for a fitting at Soma in Glen Mills PA. The sales associate measured me and came back with two bras. One fit beautifully and so I purchased 3 of them. Two had to be ordered but I went home with one. The next day, I took off the tag and wore the bra. Then around 2 PM, I was experiencing pain under my breast. Took the bra off and discovered it was cutting into my skin. It was too tight. According to their policy, I can't return it. So, I'm just out the money. What was the point of a fitting if I still walked out of the shop with the wrong size bra? I'm waiting on the other two bras to arrive in the mail and will have to drive back to the store to return them. There must be a better way of getting a good fitting bra. This company needs to train their associates on how to measure for a bra. Buyers beware.

Unfortunately, I have experienced terrible customer service from not only the customer representative but also a manager both were incapable of doing their jobs. I have purchased from Soma many times and never had issues until my package was not received. The manager's name is Brenda. She was rude and incompetent. I will not purchase anymore from this company and I want my money back for merchandise not delivered.

Sadly, it's obvious that soma doesn't care about customer satisfaction. I had placed an order on January 23rd and received one notice that it was being processed on the 24th and never heard anything again. It was a great clearance sale item and I was truly looking forward to receiving it. I finally called customer service and got hold of a person to speak with. When she checked on the item she called me back and said it was canceled?? I have no idea why it was canceled, who canceled it, and why I wasn't notified?? Very infuriating and now there are no more items like that to be ordered. What is going on with you Soma? However I placed another order 3 days ago, and received it already.. what the heck? I tried to get hold of customer service numerous times with very long Waits and no call backs. I don't think I will be shopping at Soma anymore when there are plenty of other places with similar items and better customerservice. It's a shame you can't get your act together:(

Horrible, wish I could leave zero stars. Tried to make a return and the link for creating a label didn’t work. Their customer service email doesn’t work either. Every time I tried to send an email there about the return, I got a fail notice saying the email didn’t exist. I ended up following manual instructions on the soma site to mail in my return, addressed it to Soma Returns, and USPS tracking told me it was delivered to an individual at the soma returns address. When I didn’t hear back about it from anyone at Soma, I got on the customer service live chat and had to wait like a half hour to finally be helped. Then the customer chat agent denied completely that there was any way to find my return, and won’t honor refunding me. I feel like this was intentional malevolence and after reading other similar reviews I’m convinced that this company just wants to pocket money and doesn’t care about customers. I’m never ordering from them again. Also their sizes run small and pinch so beware.

The online customer service is absolutely terrible. If you need to make a return, you're on your own. They don't answer to your emails for many days, they don't even read your emails correctly so they advise you to use their return portal when you wrote to them because the return portal doesn't work. When you finally get them via chat, they generate the wrong label (for the wrong items, although you gave them the correct reference) and when you explain what happened and ask for a correct label, they tell you they will send one in a couple of minutes. Guess what, they never do! Is this some sort of subterfuge to trick people out of their right to return things?

Ordered 5 pj sets on Black Friday (11/29) for Christmas gifts. Called on 12/10 as it hadn’t shipped and was told I had to wait until 12/19 and then I could reorder or cancel. Really Soma?!?! I’m supposed to wait until that close to Christmas to see if I have gifts for people or not and then have to ship them to friends/family. And if not then reorder and hope you have the sizes I need?!?!? So mid December I had to find gifts elsewhere and go to the post office the week before Christmas. Our family (extended too) spends a lot of money at soma. No more after this big disappointment- shame on you soma. Stop having big sales if you can’t deliver. Very disappointed. After not shipping my order I still had to call to get a refund. No more soma for us!!