Soma IntimatesReviews of soma.com

I first got a pair of Soma cool nights pajamas on clearance in 2017. I immediately decided this company was amazing and worth full price. I had some medical issues and gained a good deal of weight and haven't fit into their clothing since 2022. I have lost a bunch of weight and decided to treat myself with a pair of pajamas, having always had smooth experiences returning things that didn't fit. I realized after I placed the order that the pajamas weren't cool nights. They wouldn't cancel my order despite it not shipping yet. They said I'd have to just return them after I received them. It was another ten days before they even sent it. When I got the package, there was no order slip in with the item. They told me I had to go to the UPS store to print a label. Oook. I sent that off a week ago, I just got an email saying they received it and I could expect my refund in two to three weeks. On top of that, I had to eat the $8 shipping. Since when is this how they handle business! I really don't trust their products to have the same quality if their business practices have gone so downhill. I just paid $8 to feel like an idiot for thinking a company might have integrity. What a shame. I've been looking forward to new pajamas for literally years. I will miss this company.

Soma showed availability but shipped 1 of 2 ordered. When I contacted cust. svc. about the 2nd bra, Diego said he couldn't look up my order by name & address "we can't guess your order number" not once but twice! HOW RUDE! The bra doesn't fit well- hard to get a perfect bra on-line.

Once upon a time this was a high quality company that stood behind their products, not anymore. I’ve had a few minor issues with quality on the last bra I bought but wrote it off as a one time thing. I decided to give them another try and bought cool night pajamas set less than two weeks ago online. After wearing the pajamas once the waist band started unraveling. I don’t mean one small string, it was completely falling apart. I contacted customer service and they said they’d give me $15 towards a future purchase. I explained that’s not acceptable because these pajamas are falling apart. They then said it was my washing machine that damaged the pants. I said no it’s just poorly made. I even said they can just send me new pants and not a whole new set. They refused to replace the pants. My family and I are done with this company because their quality, values and standards have dropped.

This used to be a good brand. Got underwear and they are falling apart after a short time. Used to be a quality product. Disappointing

Within an hour of wearing my new panties, they started shredding and falling apart. Contacted them through the chat who insisted that they don't do refunds after something has been worn or washed. When I asked to speak to someone else who could help, the chat (bot? human? who knows anymore) actually yelled at me in all caps that no one would help me. I decided to try calling instead. The representative told me the same thing: no refunds or returns on purchases that have been worn or washed. 1) Who wears their new underwear without washing first? They know this and made themselves a loophole to get out of refunding. 2) Sometimes the faults in the item don't show up UNTIL you've worn it. Another loophole they've created. Terrible business practices from this company overall. Now I'm out 30 bucks for a pair of underwear that is disintegrating.

Ordered the simmpel red light and it never came, I request a refund after a month and a half wait. Spent close to 400.00, was just told that I will have to wait 6 months to receive my refund after, for a product I never received. Horrible dishonest customer service. I will file a claim. Do not Order anything from them.

The order/delivery part of the process went fine. The refunds were a disaster to the point where I think they are trying to scam people. It took them literally 2 months to refund me, then when they finally did it was for an incorrect amount ($30 short). I tried customer service 3x (phone and chat) and just got stonewalled "You have received your refund." With no acknowledgement that it wasn't for the full amount. I am now pursuing a claim through my credit card. DO NOT ORDER if you want all your money back. So discouraging that a legit-looking company is doing this scam.

Back in February of this year, I bought a bra to replace one I purchased several years ago. I loved the way it fit and felt, so it was only natural that I buy the same one from them again. However, this time it was different. When I first started wearing the bra, I started to itch. At first I didn't think anything of it since I'm going through perimenopause. But as the itching got worse, I knew something was wrong. When I wore my other used bras, the itching continued but it wasn't as intense. Which led me to believe I was having an allergic reaction. Once the itching subsided, I tried the new one from Soma again. But this time the itching got worse. It was so bad that I bled from the scratching. I couldn't wear my other bras and it was bad to even wear shirts. After I stopped wearing the bra from Soma completely, the itching stopped. But this time, it took longer for me to recover. I have been wearing my old bras since then and have not had any kind of reaction at all. I said all of this to say that I firmly believe the material has changed over the years. Of course it is hard to prove since it claims to have the same amount of nylon and spandex as it has on my old one. However, I am pretty sure there are different types of nylon and it's possible they went with the one that was the cheapest. The quality of it is not what it used to be. And not just with this bra, but with other items I have bought from here. If it were, then I would not have had this happen. I did reach out to customer service, but no one has gotten back to me. Hopefully this reaction doesn't happen to anyone else.