Soma IntimatesReviews of soma.com

I reached out to the store and then to customer service after buying a set of Soma 24/7 modal athleisure wear. I have had it 1 month, worn it and washed it 3 times. The fabric is pilling and of poor quality. For the price it should be much better. Soma wants to offer me $25.00 when I paid over $100.00, on sale. They should do better, by using better quality and standing behind what they sell.

Went On Monday, March 2 2026 with Dr. Isabel Gonzalez Fernandez, Rude person , unprofessional treatment to patient, most be removed of the company . She shows no experienced and knowledge, very poor medical skills. Medicos con muy bajo nivel professional, Dr Isabel Gonzalez Fernandez , ruda, no presta atencion al paciente, nivel medico muy pobre , debe ser removida de la empresa .

I placed two orders 12 hours apart and received emails for each order stating the same delivery date. Everything was great until it wasn’t! One order arrived two days late but the other order is no where to be found. I’m leaving town for two months in a couple days. When I called customer service for help I received a “canned” response that it can take up to two weeks to receive my order. That’s all the help that was offered. I never would have placed ann order had I known that. I am furious and Soma/Chicos have lost a decades old customer over this. Customer Service could care less about customer satisfaction or that my order has not arrived and probably got lost in the mail, what a waste of money!

My order took a few weeks to receive. This is much longer then most companies. I mailed a return. It's been over 2 weeks since they accepted my return and I'm still waiting on a refund. I will definitely not order from this company again.

They are rude as can be. I have had two orders lost. They take the money as soon as you place the order and then when it is lost you have to wait 5 days for a credit. I am done with this company,

Went to local Soma (5304 Garden City, Cranston, RI) with a gift receipt for an item I had received as a Christmas gift (too small). Placed both on the counter and clerk proceeded to work on the computer. After a couple of minutes she says ok the item has been credited to the Discover card. I said wait a minute I don't have a Discover card. She said whoever bought it for you now has the credit. I said you didn't ask me what I wanted. She answered back that I didn't tell her. I said it was a GIFT receipt. It's three days after Christmas. Why did you think you anything but an exchange or merchandise credit? She then told me to call the person who gave me the gift and authorize another purchase. I said NO WAY I'm going to embarrass myself. Long and short of it I got no gift and I did get embarrassed by emailing the person who gave it to me to let them know they got credited and why. Called customer service today and basically they did not care. Won't be going in that place again.

I have never had any issues with any other bra brand before but with the soma bras the wire comes out of the bra less then a year. I called the store to see if there was anything they could do but it was already past the 60 days. I am sorry as much as these bras cost it should at least be a year warranty. Going forward, I will no longer me buying my bras from soma.

I've had three negative experiences with the same associate at the Woodbridge, VA location, and it's clearly a pattern. The first time I brushed it off. The second was the day after Thanksgiving when I brought my niece in for a bra fitting--she left saying it was the most unhelpful service she'd ever experienced and refused to buy anything. My most recent visit was no different: unfriendly, unhelpful, and unwelcoming. I was ignored until I asked for help, and even then, this associate was less than happy to assist me. This location used to have the most professional, helpful, and friendly associates. What happened??? I've also read other reviews describing similar issues at this location and with this associate. With the amount of money I've spent here, I'm now questioning whether I'll return and will likely shop elsewhere if nothing changes.