Soma IntimatesReviews of soma.com

If I could leave zero stars, I would. I ordered panties which proceeded to rip after just a couple wearings. I contacted customer service and was bounced around for over a month. They told me to send photos. I sent photos. They told me to call. I called. They told me to email new photos to a manager. I emailed new photos to a manager. Over a month later and they can only thank me for my patience. A company that does not stand behind its product will not get my business again. Do better Soma!!

The quality of this brand is now trash. Not sure what they are doing, but will never order from them again. Items falling apart after 2 months.

I am still in the process trying to be reimbursed for an order. Whatever you do, only go to and deal with the stores, not the "online" or "phone" customer service. They are awful. They will stop responding to you through email and will drop your phone calls 700 times to their call center in Mexico where it is incredibly difficult to understand anyone.

Never purchased anything from this company, am not and never have been a customer (and because of the spam, never will be), but they’ve been sending more than three emails a day, for months—unsubscribing somehow causes them to send MORE emails. Such a dumb business practice, why actively antagonise potential future customers?

Customer service is horrible! I actually received a bra that was previously worn and returned by someone else so I returned it and then wrote to their customer service asking about the status of my refund and mentioned in the email how dissatisfied I was about receiving an item that was returned by someone else and they responded to the email stating that the refund was being processed and zero apologies for their lack of attention to what is being sent out to the customer.

I placed an online order on 7/14 and received 4 out of 5 items. I've now made three phone calls to customer service. Two calls resulted in them saying it was on the way and if I didn't receive by 7/25 I could get a credit. I called third time on 7/27 and requested credit. Customer service rep was rude and said I could not get a credit. I asked to speak to manager and have been on hold for 20 minutes. This is ridiculous! I will never order from Soma again! How do I get my refund???

I have ordered many times from Soma for their bras. Recently I ordered 2 bras which were on sale (1/2 off). When I received the bras, the fit was a little off so I was not sure if I was going to keep them or not. Since I really like Soma bras I went on line and I found a return policy for their bras that stated they could be returned even if worn which would be very helpful in this case. When I called to confirm if I understood the policy, it was explained that yes their policy is to take back worn bras. Only problem is, it only applies to full price bras and the bras I had were purchased on sale (half off). I went back on the website and there are NO full price bras. How can you have a policy on a product you don't offer? A bit deceptive. I will no longer shop at Sonoma.

I ordered online over a week ago. Never got an email confirmation of my purchase, no tracking, no proof that a purchase was made. Thank God I took a screen shot of my order number when I made the transaction. I wrote to the customer service and still waiting for a reply. Awful experience. This was my first and last purchase with them.