Solvusoft Corporation, a leading producer of award-winning utility software, is a US-based software company serving millions of customers in 150+ countries worldwide. We maintain a global corporate presence in Las Vegas (HQ), Chicago, Belgrade, and La Paz.As customer-centric company, we are constantly listening to the needs of our customers and their feedback. This results in a drive and ability to continually improve our products and provide the best quality consumer software on the market.
Solvusoft Corporation (solvusoft.com) has 76 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
Solvusoft, solvusoft.com
Website
solvusoft.com
Category
Internet & Software
Location
Las Vegas, Nevada
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 79% of reviews.
Latest
Most recent review: April 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Is is possible to have less than 1 star? This "company" in reality does not exist from a customer service stand point.
I have call them three times. Only a recording. No return phone calls after 3 months.
Reading the other "customers" comments, all rating them with the lowest rating, I realize now I should expect a charge on my credit card in a few months despite with what the President 's retort below states. (note he does no state his last name)
I will now inform the Credit Card company before they charge my account.
Response from Solvusoft CorporationFeb 5, 2019
Hi Anthony,
We had some customer service problems over the holidays, with our customer service manager quitting without my knowledge. We ended up having thousands of unanswered customer service tickets and voicemails due to the unknown abandonment of this employee. Since we are small company, we only had one customer service officer, so this create a myriad of headaches.
We have now fixed the problem, and have hired a team of 24/7 agents to answer emails and chats, with 24 hour phone support coming at the end of next week (2/15/19). Please contact our support team at "[email protected]" or call us at +1-702-948-6578. If the agent is on the phone with another customer, he will return your call within 24 hours.
Sincerely apologies for the problems encountered, and please feel free to reach out to us.
Best,
Jason G.
President
JV
Jan V. N.
Rent og skært svindelforetagende
Rent og skært svindelforetagende. De trak dobbelt fra min bankkonto og deres support er ikke til at få i tale. Standardsvar til det hele, Ingen reel kommunikation.
Response from Solvusoft CorporationFeb 5, 2019
Hi Jan,
Please contact our customer service department for assistance; we are happy to help. We have a 90-day, no questions, money-back guarantee.
Best,
Jason G.
President
RT
Rodion T.
Charging money for no reason
Three years ago I've bought a product at their site for my Windows PC for approximately 30 USD. After that, I seized using their software when bought a mac so that their product lost value for me. Unfortunately, in a year they charged me 30 USD again as an auto-charging renewal subscription. The trick is that at that time there was no option at the website to agree or disagree with autorenewals. I've contacted their support and asked to make a refund. They promised to refund but didn't and never tried to contact me. Today they've charged the sum again. This time I'm contacting my bank so as to stop those payments. Here is a screenshot with them a year ago www screencast com/t/yyyFSk9Bvg1s Now they are just not responding. The site is a scam!!! Never buy anything there! Moreover, I'm sure their autorenewal policy DOES NOT comply with GDPR requirements since they haven't received my consent. Needless to say, that their site doesn't meet a lot of other GDPR requirements - just read their Privacy Policy.
The fact that payments do not require 3ds confirmation also a big shortcoming on their side.
Apparently, they do not particularly value their customers, ignoring them and making false statements. Is it a way to make a business in 2018???
Response from Solvusoft CorporationFeb 5, 2019
Hi Rodion,
As an AppEsteem Certified company and products, we have a strict set of guidelines for software design, transaction handling, and other customer protection measures that we adhere, including GDPR:
https://customer.appesteem.com/certified?vendor=SOLVU
https://customer.appesteem.com/home/appcertreqs
From the download pages, to the shopping cart, it has been (and always will be) clearly stated that it is a subscription product, with clear disclaimers.
For example on the product / download pages:
https://www.solvusoft.com/en/winthruster/
"You are downloading trial software. The purchase of a one-year software subscription at the price of $39.95 USD is required to unlock all software features. Subscription auto-renews at the end of the term (Learn more). By clicking the "Start Download" button above and installing "Software", I acknowledge I have read and agree to the Solvusoft End User License Agreement and Privacy Policy."
(for every applicable software title)
...and to address your claim that this wasn't present 3 years ago, let's explore that. Here's a snapshot of that page on our website from February 1st, 2016 on Archive.org:
https://web.archive.org/web/20160119081937/http://www.solvusoft.com/en/winthruster/
Same subscription disclaimer above is present, correct?
Also, in the shopping cart, in addition to a large, visible disclaimer on the right side explaining "Automatic Renewal Service Information", you have the ability to OPT-OUT of subscription:
https://store.solvusoft.com/order/checkout.php?CLEAN_CART=ALL&PRODS=4689645%2C4549441%2C4548120&QTY=1%2C1%2C1&CROSS_SELL%5B4548120%5D=4689645&ORDERSTYLE=nLWo5ZWplHM%3D
"[ X ] Enable auto-renewal for this order"
Finally, you can at anytime login to your 2Checkout account (details provided in your series of order emails) to stop the subscription billing at any time.
>>> The fact that payments do not require 3ds confirmation also a big shortcoming on their side.
Apologies, but this is an inaccurate statement. All of the credit card transactions - handled by our fulfillment partner, 2Checkout - utilize every safety measure to prevent fraudulent translations. Please contact them for more information.
In conclusion, it seems as though your problem lies with the fact you missed / failed to take the necessary steps to OPT-OUT of the software subscription, which every customer has the ability to do. That is not the fault of our company.
Nearly all of our software is subscription-based in order for us to keep the lights on, and continue making our products better. We can't expect our staff to work for free, and I am sure you do not work for free in your career! :)
Finally, we offer a 90-Day, no questions asked, money-back guarantee. You can always contact us to take advantage of it and get your money back.
Thanks again for your time and consideration, and have a great day!
Best,
Jason G.
President
WA
WayneM
Solvusoft experience
I did not get much of an opportunity to use Winthruster or Winsweeper as I loaded both onto a laptop which I subsequently sold a few months later (after resetting and removing all software) only to find that the license is not transferable to my new laptop and Solvusoft insisting the only option I have is to purchase another license key.
This was stated as an absolute by the support engineer, when I asked for this to be escalated to a manager it was ignored.
Be wary if purchasing - if the pc you load this software onto is sold, damaged, stolen, or fails in any other way you will have to purchase another key, overall a very disappointing experience that has left me feeling like I have been ripped off.
Response from Solvusoft CorporationFeb 5, 2019
Hi Wayne,
Apologies for the poor experience with our previous customer support manager - he has now left the company.
Please contact us anytime to reset your software keys, and we will also throw in a bonus software title for your troubles - [email protected] or 702-948-6578.
Thank you and again, I am sorry for the inconvenience.
Best,
Jason G.
President
AS
Anker Steen S.
Solvusoft steals your money
Solvusoft steals your money. Whether you want their product, they continue to pull money from your credit card.
When they are made aware of the illegal they do, absolutely nothing happens. They give expression to work on the case, but nothing happens.
Beware of this company, for it is criminal and they steal just money.
Never, ever buy anything from them.
Response from Solvusoft CorporationNov 16, 2018
Dear Mr. Sørensen,
On November 1st, 2017 you purchased WinThruster from our website. We offer WinThruster on a yearly subscription, which is clearly outlined on numerous parts of our website, including the shopping cart for which you purchased. In the checkout process, you are provided with the option of OPTING-OUT of the subscription, which means you would only have a 1-year subscription to the product. In your case, you did not opt-out of the subscription at any point, which means that the product automatically renews one year later (October 31st, 2018).
Before we automatically renew your subscription, we send you an email 7 days before the billing date offering you a chance to cancel your subscription. Since you did not take action on this email, the product was automatically re-billed (per our terms and conditions posted at numerous places on our website). You contacted our shopping cart provider / reseller (2Checkout) for a refund on the same day as the billing (October 31, 2018) at which time we cancelled and refunded your subscription. As with any credit card charge, refunds typically takes up to two weeks to process. 2Checkout notified you the same day of your request, stating your refund was being processed.
Instead of providing us an opportunity to process your refund, you left this unwarranted, negative review of our business. Stating that our company "steals your money" and that it is "illegal", are patently false and a form of defamation. We have hundreds of thousands satisfied customers worldwide, so accusing us of engaging in criminal activity is completely inaccurate. It's not fair to our employees who work diligently to provide the best products and services to our customers. Please take care in the future when making similar purchases and casting false allegations.
Jason G.
President
Solvusoft Corporation
