Hapag-LloydReviews of solutions.hapag-lloyd.com

Dear Mr. Kim, Please don’t ever book with this carrier anymore. They are a pain in the ass. See below their reply: Q Good evening, Please note Letter of Authorization has to be done online by consignee for security reasons. We do not accept it via email. Please follow below steps: Consignee must register first via our website if they don’t have account. Go to the LOG IN page and click “Not Yet Registered”. If already done, please go to step 2 and fill in LOA. Holy cow . Never book .they are headache.

Nobody should NEVER WORK WITH THIS COMPANY BECAUSE THEY ARE HORRIBLE AND TERRIBLE. IF YOU WANT TO SPEND OR LOSE MONEY THEN DO YOURSELF A FAVOUR AND WORK WITH THEM! THEY are horrible trust me!

Brutal. Container delayed over a week with hardly a response. It still hasn't arrived and honestly not even sure if they know where it is.

18 Maart container loaded in Portugal now May 29 container still in Cartagena Colombia and should have been in un-loaded in Curacao the 26th of April To day received from those container cowboys sorry scheduled arrival in Curacao mid Juli .this is 4 months ! They do not realize that the content of this container are domestic and private items .so the better change their slogan in We (do not) care ,we (do not)move ,we (do not) deliver . Check your self container nummer is CAIU 2673548 and see the results of a bed company with the excuse ….there is container congestion ,now the only one who gets congestion is me. Regards Robert van der Torre

Worst customer service, communication and no accountability. Hapag will roll your bookings with no communication, even if you try to email them to find out what is going on, they won’t reply they don’t care and they still expect you to pay. It’s always the customers fault, they are perfect and do no wrong. In my 25 minute call I was transferred to three different departments which were unable to do anything. I will actively ensure I avoid using Hapag at all cost as they are more of a hassle than anything else.

Extremely disappointing customer service. I highly recommend avoiding this company at all costs. The service is subpar, often delaying containers over minor issues and failing to respond in a timely manner.

the worst company my my container supposed to arrive in two months time now it’s over eight months time it hasn’t arrived yet Very bad company.

This is the world's most pathetic company on this earth, it have a document that says the container will get to my warehouse in Losngales from Spain in 35 days and it's been over 90 days and it is now going to Oakland. This company should shut down as they are run by some stupid circus animals. Never using them ever in my life.