Solo SatoshiReviews of solosatoshi.com

Response from Solo SatoshiDec 15, 2025

Thank you so much for this incredibly thoughtful review and for your repeat business. We are very happy to hear that both of your orders, including the Gamma units, NerdQAxe++, Mean Well LRS-350-5 power supplies, cables, and heat sinks, arrived in perfect condition and met your expectations for quality. Our team puts a lot of effort into careful packaging and fast fulfillment from Houston, TX, so it is great to know everything reached your doorstep in just 3 days. It also means a lot to us that you have found our email support helpful and responsive. We always aim to answer questions clearly and quickly so you can move forward with confidence. Your comment that you will wait for our stock rather than go with another vendor is an incredible compliment. We truly appreciate your trust in us and your loyalty as a customer. If you ever need anything at all, whether it is product recommendations, setup help, or technical questions, we are always here to help. Thank you again for choosing Solo Satoshi.

Response from Solo SatoshiDec 15, 2025

Thank you for your review and for highlighting these points. We are glad to hear that you found the instructions clear, the setup fast, and the product easy to use. It is also great to know that the online guides were helpful for you. We work hard to make sure our products are both high quality and user friendly, so your feedback really means a lot. If you ever have questions or need any additional guidance, our support team is always here to help. Enjoy your product, and thank you again for choosing us.

Response from Solo SatoshiDec 10, 2025

Hi there, Thank you for taking the time to share such detailed feedback, and I’m genuinely sorry for the experience you’ve had with your Bitaxe Gammas and with us as a company. Receiving multiple units with issues right out of the box is absolutely not the standard we aim for, and I understand how frustrating that must have been. We take reports of dead displays, SSID issues, power faults, and build concerns very seriously, and your case has highlighted areas where our quality control clearly needs to improve. Regarding the screen specifically: the LCDs on these units are not soldered in by design, which is why a non-permanent fix (like double-sided tape) was mentioned. That said, we completely understand why this felt unacceptable on a brand-new device, and we should have communicated that better and offered you a clearer path to a proper resolution. On the question of the one unit we assessed as “working”: our intention was not to dodge a shipping refund, but to follow the test results we had at the time. However, if our communication came across as dismissive or unhelpful, that’s on us, and we’re sorry for that. We always strive to make things right with our customers, and in this case you were left disappointed. As for your concern about low-star reviews being hidden: we do not intentionally block negative feedback and we genuinely value all reviews, good or bad. If you experienced any issue submitting feedback through our site, we’d really like to look into it. If you’re open to it, please reach out to us directly with your order details so we can revisit your case and work toward a resolution you feel is fair. You’ve clearly had a disappointing experience, and we’d like the opportunity to make it right.

Response from Solo SatoshiDec 10, 2025

Thank you for sharing your feedback. We are very happy to hear that you are satisfied with the quality of our products and that our technical support has been prompt and professional. Providing reliable equipment and fast, knowledgeable assistance is very important to us, and it is great to know this matches your experience. If you ever need help or have questions in the future, we are always here to support you.

Response from Solo SatoshiDec 7, 2025

Thank you for the kind words and the recommendation. We are glad shipping to Canada was fast and that you are enjoying the product!

Response from Solo SatoshiDec 7, 2025

Hello Jay, I am sorry for the frustration. This is not the experience we want for anyone. If a unit fails under normal use within the warranty window we repair or replace it and we cover shipping both ways. Restocking fees apply only to change of mind returns or units damaged by misuse. A single high temperature reading by itself is not a determination of misuse and we will not rely on that without a proper review. We have requested additional information through Trustpilot. You can also reach us at www.solosatoshi.com/contact. Please share your order number,photos of the front and back of the device, and screenshots of the dashboard page with temperatures and voltage so that we can look into this. If it is confirmed defective, we will waive any fees and get a replacement moving right away. If you prefer a refund and it is eligible, once processed the refund balance will appear back on your payment method within a few business days. We appreciate the chance to make this right.

Response from Solo SatoshiDec 7, 2025

Thank you for the awesome review and the five stars. We are glad your two 602s arrived well packed and are hashing like champs. The Evil Twins look fantastic on our X page!

Response from Solo SatoshiDec 7, 2025

Thank you for the kind words and the shoutout to Hunter and the team. We are glad our customer service and support were efficient. If you ever need anything else, we are here seven days a week and happy to help.