Bank of GeorgiaReviews of soloonline.ge

I didn't like it at all, I wanted to make a map, no one helped, everything was too complicated, I left (

I just joined Solo membership, but I cannot see any "good" "customer service" at all yet. Only good part is you can do through text or WhatsApp without visiting the branch. But somehow if banker keep neglecting the communication, where is the meaning of that? Also, the management did not educate them with giving a time frame to customer ease. This is one of the fundamental content of "good customer service" and they cannot do. I required my personal banker that, she keeps ignoring it and responded to my request "report the time frame" or "where we are at now on the process", she responded me, don't ask and just keep waiting. So, she doesn't understand this "giving time frame" to the waiting person to be more transparency or feeling at ease. Even they forgot they are touching a customer's bank account remotely, then share what is it doing right now to tell is one of the responsibility. Management, Supervisor level don't understand that?

The bank has potential. Mobile app is decent. Tech team seems like it's fairly good. If you open an account here, though, the security of your account will basically come down to blocking cards when not in use. The real downside of this bank is not security, but it is that HR hires incompetent bimbolinas who look like they should be at a beauty pageant, not running a bank. The attitudes of the bankers are poor, but expected, as eastern europe is not known for its hospitality. Nobody will smile. Nobody will thank you. Nobody will treat you with any respect. They will smirk and frown, and show no class whatsoever, because they're mostly immature and petulant, and insecure. And of course, as you can imagine, the bimbolinas will spend more time in front of the mirror than responding to clients. Nevertheless, the bank is regulated. If they try to give you the run around, just hire a local lawyer and they will capitulate very, very, quickly.