Stef D.
I signed up for a trial with the…
I signed up for a trial with the intention of cancelling before being charged. However, there was no clear option to cancel or close my account. Instead, I was repeatedly prompted to enter payment details, with no visible way to stop the subscription. Since I could not find a proper cancellation option, I blocked payments through my bank and contacted Solidgigs by email asking them to stop attempting to charge my credit card. Despite this: They attempted to charge my card 6 or 7 times in total. They sent me an email stating that my account was closed because payment was not received. Even after confirming the account was closed, they attempted 3 additional charges after I explicitly asked them in writing to stop. This is extremely concerning. Once a customer revokes authorization and an account is closed, there should be no further payment attempts. I have now formally notified them that if any further charge attempts are made, I will take action through my bank and relevant consumer protection authorities. Very disappointing experience.
Response from SolidgigsMar 10, 2026
Hey, Stef. We're really sorry to hear this. The cancellation button is found at the bottom of your account page outlined in red. We're having our team look into the additional charges right away as that should not have happened. We will make sure a customer service representative reaches out and refunds any unauthorized payments. Hoping you have a nice day.




