Victoria D.
Solidarity Healthshare is a SCAM
Solidarity Healthshare is a SCAM. This is not insurance - they are not regulated and they do not answer to anyone legally for defrauding their customers. They make the rules up as they go, change them at will, and there is nothing you can do about it. They make promises to their members that pay in their hard earned money every month believing (incorrectly) that their medical expenses will be paid as promised. They have a loophole and a way out of everything - the only definitive answer you will ever get is “that’s the member’s responsibility” They use terminology that is impossible to decipher. Their website is impossible to navigate or understand. Their member portal is deliberately vague and hard to navigate and/or understand. If you call to try to get your questions answered, the hold times are endless, sometimes as long as an hour. IF you don't give up and you actually get someone on the phone, they will talk in circles, talk over you, and tell you they are waiting for clarification from a supervisor. If you insist on answers, you will have to wait a week for a supervisor to call you back. The supervisor usually doesn’t have answers either, if you even get a call back. In the end, the answer to all questions is that it is the member’s responsibility, even though their own employees don't seem to understand either. Good luck finding a doctor that will take Solidarity, even the list of doctors they provide you will not work with you. Your only option is to pay cash upfront for your visit and wait for reimbursement, which in most cases takes about a year. So basically you pay your monthly share up front, you pay your doctors up front, then wait for reimbursement…and guess what, at any moment they can decide not to reimburse you because of the above mentioned vague verbiage and loopholes, which was the “member’s responsibility to understand.” To make matters worse, they recently restructured everything, making it more expensive and even more confusing. Regardless of whether or not you opted to change plans, they changed your effective date and the rules of membership. If you are unhappy with this change and the price increase, too bad, your only option is to deal with it because if you decide to cancel with them, all claims/bills after the new effective date you’ve been given arbitrarily, that you didn’t agree to, WILL NOT BE PAID. Your only option is to wait (be held hostage) and continue to pay in the absurdly expensive monthly share hoping they will pay (probably not) any open bills. This could take a year or more of waiting and continuing to pay monthly or you can simply cut your losses, assume the responsibility, and pay them yourself, which will likely be the case anyway. You are better off putting your money in a savings account and using your savings to pay your medical expenses. It will save you time, money, and aggravation. If you are thinking about signing up for Solidarity Healthshare, DON’T! If you already have Solidarity Healthshare, GET OUT! Cut your losses and get real insurance before they steal any more of your money and leave you without the ability to receive medical care. My only hope for this review is that it will save anyone reading it their time, money, and frustration. It’s too late for me, save yourselves from being deceived by an organization that uses Christianity as a guise to scam desperate people in need of healthcare solutions.

