Solid & StripedReviews of solidandstriped.com

I’m not sure how they expect to run a company focused on swimsuits where every time you try one on, it costs $15 to return if it doesn’t fit. I ordered one single swim suit and that is how much it cost to send this tiny plastic package back when it was unflattering. Nothing was mentioned about this in the cart so be aware of it if you’re placing an order.

I had read some of the negative reviews and was expecting a negative experience to some level, but I was pleasantly surprised. I ordered the Caroline Maxi Dress on January 14th received it today January 17th( Super fast shipping) The dress is absolutely beautiful!

I purchased a dress for an Xmas vacation to Puerto Rico and returned the dress promptly before I left as it didn't fit well. It was also expensive so I wanted to make sure it got returned before the Xmas rush. As I hadn't heard anything or received a refund in early January I contacted customer service? After multiple emails they said the item was 'stained' and sent me some images of an item which did not resemble the pristine black sundress I had returned. After a 20 second try on- Come on people! There is a process issue and intrinsic lack of trust in the customer. I have asked for my 'stained' dress to be returned as officially I still own it. I will update you. I suggest shopping somewhere that has transparent trustworthy customer service.

I had been eyeing a bikini for Christmas, and ordered it when 30% off for Cyber weekend according to the size chart. Upon receipt of bikini, it was WAY too small and I went to go return, or at least exchange. Apparently, all sale items are final sale. Perhaps it was on me to read the fine print, but that's a weird & shady policy to have as a business. I understand final sale on items heavily discounted, but a regular sale? My cart also had no warning of the bikini being final sale, otherwise I would not have bought considering the sizing risk. Now I have $150 worth of bathing suit that doesn't even fit me. NEVER ordering from the site again. Additionally, the return policy is that you must return items within 14 days from original purchase date. That leaves about 2-3 days for a return by the time it gets to your house. A shame, considering how cute the clothes are. A 'high end' brand with CHEAP, disrespectful customer service.

Same as others - went silent. Won't refund though they have the item. More should be done to prevent such fraudulent behavior.

I had the same experience as many other customers who have left reviews. Solid & Striped is not a reputable company. They do not issue refunds even after you return an item, and the only way to contact them is by email. If you need an issue resolved, be prepared to wait weeks for a response. I had to reach out more than a dozen times about a refund that was never issued. In the end, I had to dispute the charge with my credit card company. UPS confirmed my return, their warehouse confirmed my return, yet they claimed they could not issue a credit without “escalating” it—an escalation that never seemed to lead anywhere.

As many other reviews already state, they will not refund you after returning an item. My item was delivered back to their warehouse two months ago, and they have still not processed my refund, with no real response from their customer service team. I'll have to escalate it with my bank now. Be careful ordering from them, as they do not honor returns. This was my first and last time shopping with them.

Their customer service team does not respond, they ignore emails and never give updates. Their return/refund policy states that it takes 2-3 weeks to process returns but I've been waiting close to 2 months. Do not shop here, there are plenty of other bathing suit companies that have an actual customer service team that cares about their customers. Solid and Striped is a scammy and shady company. Filed a dispute with my bank.