SOLE SERIOUSSReviews of soleseriouss.com

Response from SOLE SERIOUSSMar 7, 2024

Hey Kristen, I can see that your order #102955 was shipped correctly on our end as you purchased a size 1Y (PS) Here at SOLE SERIOUSS we want you to be happy with your purchase and with our 7 Day No Hassle Returns our mission is to guarantee your satisfaction. To initiate a return please proceed with the following link and enter the required info https://soleseriouss.com/a/return Select your reason 'Does not fit' You will be asked to first upload photos/videos of the item to ensure our SS Authenticity tag is still attached and the item is in brand new condition. As the item was shipped correctly on our end you will be responsible for paying the return/re-shipping fee of $30* This fee is for the return label we will provide and also the new shipping cost we will incur to ship the correct item/size to you. *Any price differences between the different items/sizes will be a separate cost, as this can vary throughout items/sizes* We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSFeb 2, 2024

Hey Lexii, We're sorry to hear that you're unsatisfied with your recent order and truly apologize for any delays or inconveniences experienced. I can see there was an unforeseen issue with your shipment/label with the carrier which was communicated prior to this review via email. I have fully refunded this order due to the issue.  Please allow 1-4 business days for your refund to reflect. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSJan 15, 2024

Hey Enrique, We're sorry to hear that you're unsatisfied with your order and truly apologize for any inconveniences experienced. Unfortunately we had to cancel your order due to this item/size you purchased being out of stock. We’re always Re-Stocking items daily, If the item you are after is sold out don’t sweat it! You can enable notification alerts for the item/size you are after directly on our APP/Website and you'll get notified the second it Re-Stocks! We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSJan 11, 2024

Hey Mark, We're sorry to hear that you're unsatisfied with your recent order and truly apologize for any inconveniences experienced with the carrier. Your order #101650 was placed on Friday 12/15/23 and shipped the same business day. As per UPS your package was successfully delivered on 12/18/23 @ 3:34 PM We truly apologize for any inconvenience with your order on the carrier's behalf. We ask that you check first with all your neighbors / family members / front desk. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSDec 26, 2023

Hey James, We're sorry to hear that you're unsatisfied with your recent order and truly apologize for any delays or inconveniences experienced on the carriers behalf. I can see that your order #101698 was shipped on 12/16/23 to the exact shipping address ordered with as our system doesn't allow any address modifications. If you have not received your order, we will need to proceed with a carrier investigation. We will be sending the documents needed via email. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSDec 24, 2023

Hey Kadeem, We're sorry to hear that you're unsatisfied with your order and truly apologize for any inconveniences experienced. We communicated with you via email and chat on Wednesday 12/20/23 Mentioning that you placed an order in the past but you didn't create an account. Which is why you can’t login or change your password. I have resent the account invitation email again for you to actually create your account and be able to track your order. Your recent order #101725 was placed with a different email Which is where all order info has been sent. Your order is showing out for delivery today via UPS We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSDec 18, 2023

Hey Marcella, We're sorry to hear that you're unsatisfied with your recent order and truly apologize for any delays or inconveniences experienced on the carriers behalf. I can see that your order #101525 was shipped out on 12/15/23 via UPS and is currently still in transit to you, Your shipment is showing an Estimated delivery of Wednesday, December 20 by 9:00 P.M. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSDec 17, 2023

Hey Guy, We're sorry to hear that you're unsatisfied with your order and truly apologize for any inconveniences experienced on the carrier’s behalf. Your order #101361 was placed on 12/5/23 @ 10:58pm after our daily cutoff time of 4pm EST, your order shipped the following business day 12/6/23, You selected ‘standard shipping’ which takes 2-5 business days excluding weekends & holidays. I can see there was a slight delay with your shipment on USPS behalf, As it should've been delivered on 12/13/23 but was delayed to Friday 12/15/23, For which we truly apologize on the carrier’s behalf. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS