SOLE SERIOUSSReviews of soleseriouss.com

Response from SOLE SERIOUSSAug 16, 2024

Hey Laura, We truly apologize for the inconvenience & delay in response. Unfortunately we had to cancel your order #105803 due to an inventory issue with the item/size you ordered. Please allow 1-4 business days for your full refund to reflect. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSJun 28, 2024

Hello Damoria, We apologize for any delays or inconveniences on the carrier behalf. I can see that your order had an estimated delivery date of today 6/27/24, if your shipment wasn't delivered today then it's likely to be delivered tomorrow 6/28/24 as the initial date was an estimate by the carrier sometimes it can change. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSJun 28, 2024

Hey SW, We're sorry to hear that you're unsatisfied with your recent order and truly apologize for any inconveniences experienced. I can see there was an unforeseen issue with your shipment/label which was communicated prior to this review via email. Your order has been fully refunded, please allow 1-4 business days for your refund to reflect. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSJun 14, 2024

Hey Gustavo, We're sorry to hear that you're unsatisfied and truly apologize for any inconveniences experienced. Please note that your order was not successful as it was automatically flagged & cancelled for fraud by Shopify, Any charge on your card is just a temporary hold as your order was voided . Please allow 1-4 business days for your refund to reflect. Again we truly apologize for the inconvenience with your recent order. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSMay 4, 2024

Hey John, We're sorry to hear that you're unsatisfied with your order and truly apologize for any inconveniences experienced. As outlined in our policies "All orders are shipped to the shipping address ordered with, If your package is returned to us due to an address issue you will be responsible for paying the new "Re-Shipping" fee to send the items back to you again." We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSMay 4, 2024

Hey LaNita, We're sorry to hear that you're unsatisfied with your order and truly apologize for any inconveniences experienced. Here at SOLE SERIOUSS we want you to be happy with your purchase and with our 7 Day No Hassle Returns our mission is to guarantee your satisfaction. You are able to return/exchange your items for a different item/size or a refund in the form of SS site/app credit within 7 days of delivery ensuring the item is still in Brand New condition & Still has our SS Authenticity tag attached & intact. To initiate a return please visit: https://soleseriouss.com/pages/returns-exchanges If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSApr 25, 2024

Hey, We're sorry to hear that you're unsatisfied with your recent order and truly apologize for any inconveniences experienced with the carrier. I can see that this shipment was "Lost in Transit" by the carrier, We have already emailed you instructions on how to proceed with your claim. Once again we truly apologize on the behalf of carrier for the inconvenience. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS