Anita R.
Need more shipping options
Overall the shopping experience with Sole Seriouss is decent. I’ve ordered from you all numerous times and never had an issue. However, this particular order was shipped via the United States Postal Service. I don’t know why you ship shoes through the post office. Everyone knows the post office has a bad track record. Still waiting on my shoes and they were supposed to be delivered today but no such luck. Please go back to shipping with UPS. Edit: The tracking was updated to being delivered on Monday, 9/11 AFTER I sent an investigation request. The original delivery date was Saturday, 9/9. I’ll wait and see if they actually deliver the package. I’ve had so many issues with my mail I’m just afraid they won’t come. We shall see! Good to know I can request a certain delivery method.
Response from SOLE SERIOUSSSep 10, 2023
Hey Anita, We're sorry to hear that you're unsatisfied with your order and truly apologize for any inconveniences experienced. As per your tracking info your order is set to deliver on Monday 9/11/23. I will monitor your order and followup with any updates/alerts. We are currently shipping with different providers depending on your shipping location. If you have a preference you can always reach out after placing an order and we will ensure your order is shipped with your preferred carrier. We have noted your feedback on switching back to UPS only. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS