SOLE SERIOUSSReviews of soleseriouss.com

Response from SOLE SERIOUSSMar 29, 2023

Hey Zola, We're sorry to hear that you're unsatisfied with your Pre-Order and truly apologize for any delays or inconveniences experienced. Your order was shipped via UPS on 5/23/22 & delivered on 5/25/22 Since then we have changed our business model and removed our Pre-Order service. We can now proudly say we offer the fastest shipping in the industry as all orders are shipped out same-day (Mon-Fri). We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSMar 29, 2023

Hey Isaiah, We're sorry for any lack of communication and to hear that you're box was damaged in transit. Unfortunately items are priced by our sellers, not us directly and prices tend to vary based on the items current market prices. We do though however always offer promotions and discounts. As well as also offer a SERIOUSS REWARDS program to incentivize our customers. Please subscribe to our newsletter/SMS list for the latest deals. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards,  SOLE SERIOUSS

Response from SOLE SERIOUSSMar 29, 2023

Hey Todd, We're sorry to hear that you're unsatisfied with your recent order and truly apologize for any delays or inconveniences experienced with UPS. I can see that your order #93170 was placed on Saturday 3/4/23 & shipped the following business day Monday 3/6/23 as we don’t currently ship on weekends. The last update via your package tracking info was on Tuesday 3/7/23. As this order should have been delivered already, I have went ahead and opened a UPS investigation on this package. Please allow 2-7 business days for a resolution from UPS, once I have received an update I will follow up with you via the email address we have on file for you. Once again we truly apologize on the behalf of UPS for the delay and inconvenience. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSMar 28, 2023

Hey Conraad, We're sorry to hear that you're unsatisfied with your order and truly apologize for any inconveniences experienced. Here at SOLE SERIOUSS we want you to be happy with your purchase and with our 7 Day No Hassle Returns our mission is to guarantee your satisfaction. You are able to return/exchange your items for a different item/size or a refund in the form of SS site/app credit within 7 days of delivery ensuring the item is still in Brand New condition & Still has our SS Authenticity tag attached & intact. To initiate a return please visit: https://soleseriouss.com/pages/returns-exchanges If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSMar 25, 2023

Hey Hagit, We're sorry to hear that you're unsatisfied with your order and truly apologize for any inconveniences experienced. Here at SOLE SERIOUSS we want you to be happy with your purchase and with our 7 Day No Hassle Returns our mission is to guarantee to your satisfaction. You are able to return/exchange your items for a different item/size or a refund in the form of SS site/app credit within 7 days of delivery ensuring the item is still in Brand New contion & Still has our SS Authenticity tag atatched & intact. To initiate a return please visit: https://soleseriouss.com/pages/returns-exchanges We don’t charge a “Restocking” fee, however as outlined in our policies, terms & product page since the item/size was shipped correctly on our end you are responsible for covering the $30 return/original shipping fee. Please keep in mind that this is simply to cover the return label we will provide as well as original shipping cost. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSMar 17, 2023

Hey Thomas, We're sorry to hear that you're unsatisfied with your recent order and truly apologize for any inconveniences experienced with the carrier. I can see that your order #93207 was placed on Sunday 3/5/23 & shipped the following business day Monday 3/6/23 as we don’t currently ship on weekends. As per UPS your package was successfully delivered on 3/10/23 We ask that you check first with all your neighbors / family members / front desk. If you believe your shipment was lost, damaged or stolen you can initiate a claim* here: https://claims.route.com/ Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form. Once again we truly apologize on the behalf of carrier for the inconvenience. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSMar 10, 2023

Hey Alexander, We're sorry to hear that you're unsatisfied with your order and truly apologize for any inconveniences experienced. Please note that with Yeezy slides it's noted on our site & app to size up .5/1 as fitting runs differently between colorways and release versions. You are able to return your items for a different size or site/app credit whitn 7 days of delivery as out guarantee to your satisfaction. To initiate a return please visit: https://soleseriouss.com/pages/returns-exchanges If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSMar 2, 2023

Hey, We're sorry to hear that you're unsatisfied with your Pre-Order and truly apologize for any delays or inconveniences experienced. Since then we have changed our business model and removed our Pre-Order service. We can now proudly say we offer the fastest shipping in the industry as all orders are shipped out same-day (Mon-Fri). Please rest assured knowing every item is 100% Authentic & Brand New Guaranteed! Each item is thoroughly inspected, authenticated & tagged by our trained experts. You are always welcome to take them to any other marketplace, consignment shop or legit check service apps for a professional legit check. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS