SOLE SERIOUSSReviews of soleseriouss.com

Response from SOLE SERIOUSSJun 6, 2023

Hey Jose, We're sorry to hear that you're unsatisfied with your recent order and truly apologize for any delays or inconveniences experienced. I can see there was an unforeseen issue with your shipment which was communicated via email. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSMay 21, 2023

Hey Talisha, We're sorry to hear that you're unsatisfied with your recent order and truly apologize for any inconveniences experienced with the carrier. I can see that your order #94999 was placed on Saturday 5/13/23 & shipped the following business day Monday 5/15/23 as we don’t currently ship on weekends. As per UPS your package was successfully delivered on 5/17/23 @ 2:57 PM We ask that you check first with all your neighbors / family members / front desk. If you believe your shipment was lost, damaged or stolen you can initiate a claim* here: https://claims.route.com/ Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form. Once again we truly apologize on the behalf of carrier for the inconvenience. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSMay 20, 2023

Hey Asmine, We're sorry to hear that you're unsatisfied with your recent order and truly apologize for any delays or inconveniences experienced. I can see that your order #94985 was placed on Friday 5/12/23 @ 5:25PM after our daily cutoff time of 4PM & therefore shipped out the following business day Monday 5/15/23 as we don’t currently ship on weekends. Your order is still in transit to you via UPS, You selected ‘Standard Shipping’, As outlined in our policies & terms this service takes 1-5 business days via UPS. (Excluding weekend) We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSMay 14, 2023

Hey Tara, We're sorry to hear that you're unsatisfied with your recent order and truly apologize for any inconveniences experienced with the carrier. I can see that your order #92721 was placed & shipped on the same day Friday 2/17/23, As per UPS your package was successfully delivered on 2/21/23. (Nearly 3 months ago) We ask that you check first with all your neighbors / family members / front desk. If you believe your package was lost/stolen, we ask that you read fully & file the claim file we already emailed to you. Once we receive the signed document, our claims team will be able to contact UPS and begin the investigation.  We apologize for any inconvenience with your order.  We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSMay 12, 2023

Hello Carlos, we truly apologize for any inconveniences experienced with this order. I can see your order #94833 from Friday 5/5/23 Was shipped correctly on our end as you purchase a size 8M not a 9.5M Sizes on our website for adults sneakers are in unisex sizing and are always outlined which gender the size pertains to within the product title, product details & within the Size options. You purchased a Size 8M as seen on your order confirmation and all shipping update emails not a Size 9.5M (Men's) Air Jordan 1 Retro High OG 'Reimagined Chicago / Lost and Found' 2022 US Size: 8M / 9.5W SKU: DZ5485-612_8 We do accept returns and have a 7 Day guarantee. However unfortunately as you have removed the Authenticity tag this order doesn’t qualify for our 7-day return policy and a return/exchange can No longer be accepted. Once again we apologize for the inconvenience with your recent order. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSMay 5, 2023

Hey Valandria, We're sorry to hear that you're unsatisfied with your order and truly apologize for any inconveniences experienced. Your return was submitted on 5/1/23 and your return label was successfully issued on 5/4/23. Once the return is received back at our facility your correct item will be shipped out to you free of charge. Again we truly apologize for the inconvenience with this order. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSMay 4, 2023

Hey Rodney, We're sorry to hear that you're unsatisfied with your recent order and truly apologize for any inconveniences experienced with the carrier. I can see that your order #94620 was placed on Sunday 4/26/23 & shipped the following business day Monday 4/27/23 as we don’t currently ship on weekends. As per UPS your package was successfully delivered on 5/2/23 We ask that you check first with all your neighbors / family members / front desk. If you believe your shipment was lost, damaged or stolen you can initiate a claim* here: https://claims.route.com/ Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form. Once again we truly apologize on the behalf of carrier for the inconvenience. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS

Response from SOLE SERIOUSSApr 26, 2023

Hey Pamela, We're sorry to hear that you're unsatisfied with your recent order and truly apologize for any inconveniences experienced. I can see that your order #94303 was confirmed & shipped out the same business day. As per UPS your package was successfully delivered. Here at SOLE SERIOUSS we want you to be happy with your purchase and with our 7 Day No Hassle Returns our mission is to guarantee to your satisfaction. You are able to return/exchange your items for a different item/size or a refund in the form of SS site/app credit within 7 days of delivery ensuring the item is still in Brand New condition & Still has our SS Authenticity tag attached & intact. To initiate a return please visit: https://soleseriouss.com/pages/returns-exchanges Once again we apologize for the inconvenience with your recent order. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS