SoleraReviews of solera.com

If I could give them ZERO 0 Stars I would! From the BEGINNING their Salesperson LIED to us about the program IDMS they said was EXACTLY like Automate for Used Car Dealers. Well after 3 months and NUMEROUS PROBLEMS the Integration to Quickbooks was a COMPLETE DISASTER and FLOP They told us to Hire another consulting service for $2,000 that would make it smooth and THAT DID NOT HAPPEN EITHER. We had to have INTUIT Sign into our QB file and Repair (8 hours) what they did. Furthermore SOLERA WOULD NOT MAKE GOOD or REIMBURSE ANY MONEY for all our time and out of Pocket Expenses. A MORE EFFICIENT and COST EFFECTIVE Solution and Company IS GEM-CAR out of Canada.

Clunky login processes. Assistance is impossible (also need a seperate login) Spam emails Terrible dashboard Unfriendly layout Unintuitive platform. Bad back end and front end

We tried for months now to cancel the contract with cap hai, a business under the solar umbrella, and they not only would not acknowledge the cancellation, but plain out refuse to get in touch or stop the billing. When I finally called, they said that they would be happy to provide the signed contract where it states that this is a 12 month rolling contract, however this has been two weeks ago and I still have not received anything. I emailed solar & cap Hpi in the same email to file a complaint. Their complaints process says I should have received something after 24 hours, 5 days and then a resolution within 6 weeks if it's a tough case, I have had not one email after the generic "we received your query". We would like the complaint to be logged, and dealt with, and as a gesture of goodwill all payments to be returned.