SoleraReviews of solera.com

I had an account with Solera for the last 2 years. The bank did what it needed to do, and today I needed to close the account and wire the money out. Mindy helped me with the process and I have to say that she is an expert at what she does, and is super cheerful and friendly as well. She answered the phone so my guess is that she's not the bank president but she probably should be!

overpriced and getting out of contract is nightmare... Using Haynes Pro, exact same product for less then half the price.

⭐☆☆☆☆ **Extremely Unethical Billing Practices – Over 3 Years of Errors** My experience with **Omnitracs** has been exhausting and completely unacceptable. This company **incorrectly billed my business for more than three years**, repeatedly charging for **deactivated ELD units** that were disconnected as far back as **July 2023**, and possibly earlier. Despite countless phone calls, emails, and extensive documentation, Omnitracs continued to bill me 258, which should be 211.05. Even after my account was supposedly “corrected” in **January 2026**, I was forced to pay **$1,649.00** just to regain access to my account. Months later, Omnitracs **locked my account again**, claiming I owed balances that had **already been paid**, including an **additional $648.00 paid on April 28, 2026**. It gets worse. Invoices that were **covered under warranty** and explicitly reduced or removed continued to show as past due. One invoice for **$1,366.70**, which should have been eliminated or reduced to **$522**, is still incorrectly reflected on their records despite proof of payment and prior corrections. When I escalated the issue, a collections manager dismissed the documentation, claimed she “didn’t see” years of email correspondence, and **kept my account locked despite confirmed payments**. This behavior was careless at best and **borderline fraudulent** at worst. Omnitracs’ billing system is deeply flawed, internal communication is nonexistent, and their collections process is aggressive and reckless. **No business should spend three years fighting charges for services they are not using.** I strongly warn other companies: **audit every invoice, save every payment confirmation, and be prepared to fight for corrections that should never be necessary**. These billing failures caused unnecessary financial strain, wasted time, and operational disruption—and **Omnitracs has taken zero accountability**.

I was in the process of transitioning from ALLDATA Online, to ShopCentral. I had some questions and tried to contact support for help. I ultimately never talked to anyone because I was on hold for over TWO HOURS the first call, and 35 minutes the second time. Both times I ended up hanging up. I even tried to contact someone by the number that was provided in an email, and it didn't work. I tried contacting the sales department, talked to a woman and she put me on hold, then we got disconnected. I have Solera's Identifix program and have no complaints with it. The ShopCentral system is new, as of last November, and maybe they are having growing pains. But I cannot afford to have zero support for a shop management program, especially something new to me and my employees.

Not good, look elsewhere. Only reason we stayed so long is our account rep but now it seems were finally going to be making a switch!

Worst customer service ever. I have used them a few times and in all cases, they continue to charge my credit card, even though I had cancelled my subscription with them. Solera's billing system is obsolete and outdated, it will continue to charge you, unless they remove your credit card from the system all together. Make sure employees at solera provide you with the subscription cancellation case # while you wait on the phone, otherwise, good luck trying to obtain a refund. When I called to collect on my refund, Solera's billing department were confrontational regarding my charges, and instead of them looking at your account to ensure you were properly charged, I ended up doing the work for them by providing dates, cancellation case numbers, etc. They refused to lookup my account based on my phone number, email address and were adamant about my customer#, like I had memorized it. After all, avoid their services, but if you are up to battle for billing fees after you have cancelled, be my guest.

Horrible customer service. They have disabled the customer care number and assigned a rep to an account. Rep never calls back if he decides to its a week or so later.

Thanks Solera for taking Great care of my wife! She’s is doing very well and walking now I appreciate the rehab department Kenyanna & Trixie for all their hard work. Yolanda R for being so nice to me and my wife. All the nurses