solepremise.comReviews of solepremise.com

Please beware of this scam company the materials they use for these bags is trash The bags should sell nomore than $50

Very poor quality. Haven’t even used the bag on a trip yet and the leather is cracking. Literally just pulled it out of the box and took to the gym once. Very cheap leather if it’s even a leather. For the price would not recommend. This thing is gonna look rough after a couple of trips. Not the wearing you’d expect this soon.

This company's a scam. I ordered luggage in April and they never sent it out even as of mid-june. I tried reaching them on every platform and they ignored me and even blocked me. They didn't even respond or issue me a refund until I started harassing them on LinkedIn. I had to report them to my bank. Do not take a risk with this company. Dangerous, risky stuff. I almost lost hundreds of dollars. Ps. Even when they finally do refund you, they're going to deduct a restock fee. How are you going to deduct a restocking fee when you never even sent me a suitcase in the first place, and you admitted that? They're blaming it on tariffs, and not having inventory. If you don't have the inventory, what's the restocking fee? Scam artists

They like to take your money even if the product is out of stockbut refuse to refund your money money after they cancelled your order 5 months later. Bad customer service and just keep lying to you.

Made an accidental purchase but they don't offer refunds even tho i asked for one less than 30minites after realizing yet they still shipped the item.

We purchased a bag on August 13th and within 2 weeks, the threading at the handle started to fall apart. See attached photo. We immediately tried to contact customer service via their online chat feature, but even after multiple attempts, never got any sort of response. Next we attempted to email support, where we finally got an answer requesting photos of the damage. After sending them multiple photos, they again stopped responding to us. 2 weeks go by, we reach out again asking what the status is, only to be told to send the bag back and apparently on our own dime. We responded back asking that a label be provided, as it took us reaching out multiple times with no response to finally get to this point. Again, ghosted by customer service. This week, I then tried leaving a comment on their IG asking how we get support with customer service just ignoring our requests. I receive a DM, immediately answer providing my order number...and if you couldn't guess by now, ghosted again. They even deleted my comment on their post asking how I could get support. Being that we are repeat customers and have purchased multiple bags from this company, this is extremely disappointing. There is no excuse for just outright ignoring customers and refusing to help in a situation where the product has clearly failed/has some sort of manufacturing defect. We're just barely under the advertised 90-day warranty and it appears SolePremise is just going to let that pass, so that they can use that as a final excuse to avoid helping us at all. Edit 07-17-2026: It doesn’t appear I can respond directly to Anthony’s/the company comment. So, in response to that, I had sent an email to Anthony directly at the same address of anthony @ solepremise.com on 11-27-2024 explaining the situation and never received a response there either. Due to SolePremise’s lack of support and the product failing, luckily my bank was able to file a successful chargeback.

I purchased 2 bags from their warehouse sale. The bags are beautiful. One of the bags came defective. The strap is too thick for me to have the sew the piece of velcro that was not properly sewn to begin with. I understand a final sale. However; if an item is defective and it’s not noted, an exchange is normally not an issue. All I wanted to do was make an exchange. On October 4 Shirley reached out, asking the concern and for pictures. After I sent the response and pictures, they stopped communicating with me. I would NEVER do business with then again.

Please do not order from Sole Premise. Beware. After seeing their advertisements on Instagram and Facebook, I ordered the ‘Royal Blue Tumbled Leather Roller Bag’ on July 10th. The next day, July 11th, I received an email from a Gmail address stating the item wasn’t in stock. So, their inventory was incorrect, for one. They gave me 3-4 other color options which I did not want, as this color specifically matches my luggage set. I replied the very next day, July 12th, asking for a refund because none of those colors worked for me. I had no reply from them from THEIR initial email, so I contacted them again on July 15th via email and their online website chat portal. Only then did they get back to me, stating, “Thank you, we actually did have 1 remaining roller in Royal Blue!” I said okay and that I looked forward to receiving it. They created the shipping label immediately. Today, I checked the tracking number and found that nothing further than the label being created has been done. UPS says they have no record of receiving the item. I messaged them twice today asking for a response and an immediate refund. Only my second online message was answered once I asked them was this typical behavior of the company. Unbelievably, they only offered me a $20 off coupon for my next purchase, which there won’t be. They have my $180 for the item, and I have no merchandise going on 2 weeks now. Their email response stated, “At this time, we are addressing this with our Fulfillment Team,” which contradicted the online messenger response that said, “We sincerely apologize for any inconvenience and sincerely appreciate your patience in this matter as this is not a reflection of our company. I do see there was a slight delay due to the item going out of stock. We provided an email with all updates. Unfortunately, those can be flagged as spam. The new item is set to ship out Tuesday or Wednesday of this week. Once it is ready to ship, you will be emailed all of the up-to-date tracking information.” Still, this did not remedy the situation as I needed the item for travel this week or did it provide my $180 refund, despite this being my second attempt asking for it back. Needless to say, I opened a dispute with my credit card company. I also read the reviews on their company on Trustpilot and regret not having done so before ordering, as they have a 2.8/5 star rating, with reviews very similar to the issue I am having now. Please reconsider spending your money with them.