SolarcellzusaReviews of solarcellzusa.com

Order on 20 June 2025. 34 days after order date the item was finally shipped. I called to cancel the order on day 28 and they couldn’t cancel the order since the order was sent to the warehouse. This is ridiculous. Shipping cost was equivalent to over night shipping. $54 for a box weighting less than 18 oz. I will never buy from them again. And by the way. We are now 36 days since order was placed. It’s is 26 July 2025 and I still don’t have the box. Estimated delivery of 29 July 2025. Pathetic.

No product?! E-mail me where and when product will be here?

Incredibly poor communication with customers and no way for customers to contact company about orders. I was told an item would be in on a certain day and it did not come. The order status never changed. I tried to contact someone, only option was an email address. I sent an email twice and never received a response. Didn’t get any service till I threatened reversing charges.

Quantity reflected on website for purchase was not accurate. After two days of calling I still have not had a representative respond.

It took over 14 days to ship, even when the website said it is in stock. The box used for shipping the item was a reused box , where old address was removed, tape from the previous packing was still on the box, the box was cut to fit the item, I was disappointed to see solarcellz could not find a proper box to ship a $500 item.

The equipment took well over a month to arrived. Getting answers from customer service via email was 4 to 6 days late. The delivery date was delayed by 3 weeks and had I cancel my order due to lack of communication and not getting my equipment on time, I would have been charged a fee. Not happy

I place order # SO921 on 3/13 for 4 items and paid shipping of $118.64 for the 4 items. 3 of the items were unable to be shipped so I should have received credit for shipping of the other 3 items. I spoke with Kiersten and her supervisor on 4/2 and they said they would have to "mail me a check" for the difference in shipping. Current shipping for the one item is $51.80 via Fed Ex so my credit should be $66.84. It's impossible that you guys can't credit my original payment method of PayPal or my CC.

Order took a month and upon receiving order it was wrong