Zerifina
Love the Seat Cover, Disappointed by the Cashback Process
ORIGINAL REVIEW: I absolutely love this seat cover! I bought it for my 2025 Hyundai Tucson lease because the seats are a light color, and I was starting to notice my jeans and pants discoloring them. I wanted something to protect the original upholstery, and this is exactly what I was looking for. I absolutely love the design and pattern … it looks great in my car and doesn’t feel bulky or out of place. I’m really, really pleased with it! It was also incredibly easy to install. There weren’t any instructions included, but I honestly didn’t need them. You simply put it over the top of the seat and pull it down. There’s a piece in a pouch that you push into the gap between the seat back and cushion to hold it securely. There’s also a toggle on the front to tighten it, although I didn’t need to use it. I also love that there are two pockets on the back for passengers. The entire installation took me only 3 minutes and 18 seconds, even with taking a little extra time because my headrest was raised higher than it needed to be. It really is that quick and easy! I only purchased one seat cover, but I’m so happy with the quality, design, and how it looks in my Tucson. I definitely recommend this seat cover … five stars from me! ⭐⭐⭐⭐⭐ (initial review before my frustration getting Solara to fulfill their cashback offers). UPDATE — October 18, 2026 I am adding this update because the cashback process has been unnecessarily frustrating. As part of the advertised offer, I was eligible for $20 cashback for my Trustpilot review and a further $20 for submitting a video. I received the first $20 after following up repeatedly, but the $20 promised for my video remains outstanding. I submitted my video on October 2 (it was filmed September 29 and would have been uploaded that day if I didn’t have to chase to find the link where to upload it) and have since had to contact support multiple times. On October 11, Solara Support responded: “It will be automatically processed and refunded. Please wait patiently.” It is now October 18, and I have received neither the refund nor any further communication. I shouldn’t have to repeatedly chase a company to receive cashback that was advertised as part of its offer. The time and effort required to follow up on a relatively straightforward commitment have been disappointing. I hope Solara resolves this promptly, but I believe prospective customers deserve to know about my experience with its cashback process FURTHER UPDATE — October 21, 2026 Following my previous update, Solara Support has now informed me that they will not process my $20 video cashback, even if my video meets the required conditions, because I changed my Trustpilot review. To clarify, I changed my review because of my experience with the cashback process and the lack of clear communication regarding my video submission. I would not have changed my review had this matter been handled satisfactorily. I find it concerning that a separate promotional reward is now being withheld on the basis of my updated review. I participated in the video promotion in good faith and simply wanted clarification about my eligibility and the outstanding cashback. This response has further undermined my confidence in the company’s transparency and handling of its promotional offers. ANOTHER UPDATE — October 22, 2026 Lo and behold, today I received confirmation that my $20 video cashback is being processed. I’m pleased that the outstanding cashback has finally been addressed, and I have now received both of the $20 cashback payments I was promised. However, this does not change my experience of the process itself. It took repeated follow-ups to obtain clarity, and I was explicitly told that my video cashback would not be processed because I had changed my Trustpilot review. I’m glad the matter has been resolved financially, but I remain disappointed by the lack of transparency and the way the situation was handled. NOTE: (Solara has now fulfilled both offers: $20 cashback for Trustpilot Review and $20 cashback for installation video.)
