Karrie
Where's my order?
Love Solace! They accomateded me with a gift card due to my shipping complaint. They reassured me that their customer service department is under trining to improve. I will continue to order directly ftom Solace.
Response from Solace VaporFeb 8, 2021
Karrie, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again. Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back. Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.