Solace VaporReviews of solacevapor.com

Response from Solace VaporFeb 18, 2020

Carlos, thank you for sharing your feedback with us. Please know that we are here to assist you with anything you need and accept our apologies on behalf of the USPS. We shipped out your package the same day you placed the order and we are truly sorry that your package is arriving later than expected. We take full responsibility for this and we will work hard to make this right for you. Our team already reached out to you about reshipping your package, as well as providing you a refund for the shipping cost. Customer satisfaction is our top priority and we hope we were able to resolve this issue quickly and earn back your trust. We really appreciate you bringing this matter to our attention.

Response from Solace VaporJan 18, 2020

Joy, we are terribly sorry that this happened to you and will work hard to rebuild your trust. We do not find it acceptable for any of our customers to wait that long for a package. We already contacted you directly regarding this matter and we hope we were able to fix this issue quickly. Please know that we are here to assist you anything you need. Thank you for your understanding!

Response from Solace VaporJan 11, 2020

Lynn, we are so sorry to hear that your experience did not match your expectations, please accept our apologies for the delayed response. We do not find it acceptable for any of our customers to wait that long for their packages. Our team already reached out to you directly about your order and we will work hard to make this right for you. Customer satisfaction is our top priority and we will ensure it won't happen again. We hope we were able to resolve this issue quickly and earn back your trust. We really appreciate you bringing this matter to our attention. Your feedback helps us get better!

Response from Solace VaporJan 7, 2020

Hey Mike, we are terrible sorry that this happened to you and will work hard to rebuild your trust. We do not find it acceptable for any of our customers to wait that long for a priority package. We will refund your shipping cost immediately and reach out to your directly to offer a personal apology and figure out what happened with your order. Thank you,

Response from Solace VaporNov 12, 2019

Ashley, we are so sorry to hear that your experience did not match your expectations, please accept our apologies for the damaged package. Customer satisfaction is our top priority and we will work hard to make this right for you. Our team already reached out to you about reshipping your order, as well as providing you with a full refund. We hope we were able to resolve this issue quickly and earn back your trust. We really appreciate you bringing this matter to our attention. Your feedback helps us get better!

Response from Solace VaporOct 22, 2019

Aseel, we are so sorry to hear that your experience did not match your expectations, please accept our apologies for the mistake. Customer satisfaction is our top priority and Solace strives to deliver great experiences. Our team will reach out to you about reshipping your order with the priority shipping on us. We hope we were able to resolve this quickly and earn back your trust. We really appreciate you bringing this matter to our attention and we will ensure this doesn’t happen again. Your feedback helps us get better!

Response from Solace VaporSep 23, 2019

Azure, thank you for sharing your feedback. We are so sorry your experience did not match your expectations and we truly apologize for the delay in response, we were away for the weekend. We try our best to respond customers' emails same day. We will work hard to make this right for you and our team already reached out to you about reshipping a different flavor of your choice with a priority shipping on us. We hope we were able to resolve this issue quickly and earn back your trust. Thank you for bringing this to our attention.