Solace VaporReviews of solacevapor.com

Response from Solace VaporFeb 8, 2021

Joey, thank you so much for taking the time and sharing your experience with us. Please feel free to reach out to us at [email protected] and we would love to send you a replacement bottle free of charge. Customer satisfaction is our top priority and we will ensure you are 100% satisfied with our products and services. We highly value your feedback and truly sorry for all the inconvenience caused!

Response from Solace VaporFeb 8, 2021

Mike, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that - we will ensure to submit your feedback to our R&D department. Please know that we had to update all of our juices because of PMTA regulations and our PMTA application features several updated and new flavors in a variety of different strengths and sizes. Mint is among the Solace portfolio submitted to PMTAs; available in: 30ML bottle sizes, with 36 & 48MG nicotine strengths. Please feel free to send an email at [email protected] and we would love to send you a replacement free of charge. Please check your email for a resolution regarding this issue and accept sincere apologies for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back.

Response from Solace VaporFeb 8, 2021

Morgan, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again. Please check your email for a resolution regarding this issue and accept a $30.00 Solace digital gift card for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back. Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders.

Response from Solace VaporFeb 8, 2021

Brandon, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that - we will ensure to submit your feedback to our R&D department. Please know that we had to update all of our juices because of PMTA regulations and our PMTA application features several updated and new flavors in a variety of different strengths and sizes. Mint is among the Solace portfolio submitted to PMTAs; available in: 30ML bottle sizes, with 36 & 48MG nicotine strengths. Please feel free to send an email at [email protected] and we would love to send you a replacement free of charge. Please check your email for a resolution regarding this issue and accept sincere apologies for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back.

Response from Solace VaporFeb 8, 2021

Ashley, thank you so much for taking the time and sharing your experience with us. We are so sorry to hear that! Please know that we are currently undergoing a transition of our customer service department and in the process have had severe delays with customer inquiries. We did not build our company on these values and this type of customer experience is not acceptable. We are working diligently to ensure this type of miscommunication never occurs again. Please check your email for a resolution regarding this issue and accept our apologies for all the inconvenience caused. We are hoping we were able to resolve this issue quickly and gain your trust back. Once again, we sincerely apologize for the miscommunication or lack thereof. We appreciate you as a Solace customer and hope that we can help provide you with excellent customer service and products for all future orders. Thank you for bringing this to our attention!

Response from Solace VaporMay 15, 2020

Joe, thank you for taking the time and sharing your experience with us. Please know that we are here to assist you with anything you need and apologies for any inconvenience. You placed the order on May 8 and your package got shipped out on May 11 with priority shipping because USPS is closed during the weekend. We tracked your package and the expected delivery date is Saturday, April 16. Please be aware that due to COVID-19, USPS is experiencing a lot of delays in delivering the packages and that is why it's taking a little longer than usual to deliver your package. We apologize for the delay on behalf of them. We already reached out to you directly and provided your tracking number. Please let us know if there is anything else we can do for you. Thank you for bringing this to our attention.

Response from Solace VaporApr 24, 2020

Dear Sabine, thank you for sharing your feedback with us. We are so sorry that you have not received an email confirmation but you placed the order on Monday, your package got shipped out on Tuesday and the expected delivery date is Saturday, April 25. Our customer service team already emailed you the tracking number of your order. Also, please be aware that with the 1st class standard shipping, it takes 3-5 business days for the package to arrive. We are really sorry for any inconvenience. Please feel free to reach out to us if we can be of any help, we are always here for you!

Response from Solace VaporApr 3, 2020

Dennis, thank you for sharing your experience with us. We are terribly sorry that this happened to you and will work hard to rebuild your trust. We already contacted you directly regarding this matter and we will go ahead and reship your entire package with priority shipping on us. Please know that we are truly sorry for the mistake and we will ensure it won't happen again.  We hope we were able to resolve this issue quickly and earn back your trust. Thank you for bringing this to our attention!