Solace VaporReviews of solacevapor.com

Response from Solace VaporApr 17, 2020

Lori, thank you for taking the time and sharing your experience with us. We are so sorry that you did not receive your full order. We take full responsibility for this and our customer service team already reached out to you regarding this matter. We will go ahead and send you the missing juices with priority shipping on us, as well as a complimentary bottle for the inconvenience. Please accept our apologies for the mistake, we will ensure it won't happen again. We hope we were able to resolve this issue quickly and gain your trust back. Thank you for bringing this to our attention. Your feedback makes us better!

Response from Solace VaporApr 15, 2020

Dear Elizabeth, thank you for taking the time and sharing your experience with us. We are so sorry that your package has shipped later than expected. We do our best to ship out packages daily and if there is a delay, we take full responsibility for it and we will work hard to fix the issue. We reimbursed you for the shipping cost and sincerely apologize for the delay. Customer satisfaction is our top priority and we hope to gain your trust back. Thanks for bringing this to our attention!

Response from Solace VaporMar 30, 2020

Jones, thank you for taking the time and sharing your experience with us. We are so sorry that your package has not been shipped yet. We take full responsibility for this and we will work hard to make this right for you. Please reach out to our customer service team at [email protected] and we will assist you with anything you need. We will also reimburse you for the shipping cost and will ensure your package gets shipped out as soon as possible with a priority shipping on us. Once again, we apologize for the delay and hope to gain your trust back!

Response from Solace VaporJan 21, 2020

Matt, thank you for sharing your experience with us. We are terribly sorry that this happened to you and will work hard to rebuild your trust. We do not find it acceptable for any of our customers to wait that long for a package. You have received a late notification from our team because of the holidays, we apologize for the delay and will ensure it won't happen again. We already contacted you directly regarding this matter and we hope we were able to fix this issue quickly. Please know that we are here to assist you anything you need. We appreciate your understanding!

Response from Solace VaporJan 11, 2020

Susan, we are so sorry that you experienced an issue with the Zero device. We take full responsibility for that and our team already reached out to you about reshipping a new device. We are truly sorry for any inconvenience and hope we will rebuild your trust back. Thank you!

Response from Solace VaporDec 13, 2019

Arnie, thank you so much for taking the time and sharing your experience with us. We are so sorry your experience did not match your expectations and we truly apologize for the delay in response. We will work hard to make this right for you and as we already spoke on the phone, we will ship out the rest of the juices with priority shipping on us. We hope we were able to resolve this issue quickly and earn back your trust. Thank you for bringing this to our attention.